Healthcare doesn't stand still, and the systems built to keep it safe and effective can't afford to either. This training programme from the Arab British Fellowship Training Academy equips healthcare professionals with the knowledge and practical skills needed to understand and run effective quality systems inside real healthcare settings — not just on paper.

Quality has moved from a supporting function to a central one: it now shapes patient safety, operational efficiency, and beneficiary satisfaction all at once, which is exactly why institutions face growing pressure to get it right. The programme responds directly to that pressure, helping participants build robust quality systems that keep pace with a fast-changing sector, strengthen readiness for international accreditation, and embed a culture of continuous improvement across every department.

Just as much focus goes into the analytical side — evaluation, data analysis, and decision-making grounded in accurate, measurable indicators — so participants leave able to deliver healthcare services that are safer, more efficient, and more reliable, not just better documented.

Knowledge and Benefits

After completing the program, participants will be able to master the following:

• Understand quality concepts and systems in healthcare settings.
• Apply quality standards to improve medical and administrative performance.
• Analyze gaps and develop continuous improvement plans within healthcare institutions.
• Evaluate risks and ensure patient safety using quality tools.
• Promote a culture of quality among all staff members within the organization.

Who Should Attend?

• Executive and administrative managers in healthcare institutions.
• Quality and patient safety officers in hospitals and medical centers.
• Medical and nursing staff responsible for implementing quality standards.
• Consultants and supervisors overseeing healthcare programs and institutional development.

Module 1: Why Quality Is Now Core to Healthcare, Not an Add-on

• Core quality concepts in healthcare institutions
• Evolution of quality in the global healthcare sector
• Relationship between quality and patient safety

Module 2: Meeting International Standards and Accreditation

• Overview of JCI and ISO 15189 standards
• Importance of healthcare accreditation and its impact on performance
• Steps and preparation requirements to obtain accreditation
• Managing teams during evaluation periods

Module 3: Measuring What Matters — Performance and KPIs

• Key Performance Indicators (KPIs) in hospitals
• Linking quality to clinical and administrative outcomes
• Data analysis for evidence-based decision-making
• Statistical tools, visual reporting, and benchmarking

Module 4: Redesigning Processes for Efficiency

• Methods to streamline procedures and reduce waste
• Identifying critical points in workflows
• Designing workflows to enhance efficiency

Module 5: Patient Safety and Risk Management Together

• Concepts and principles of patient safety
• Serious incidents and prevention strategies
• Analysing clinical and non-clinical risks, classification, and prioritisation
• Developing plans to manage potential risks

Module 6: Total Quality Management and Quality Planning

• Principles of TQM and its application in healthcare
• Building a culture of continuous improvement
• Developing policies and procedures, setting objectives and indicators
• Allocating responsibilities within teams

Module 7: Root Cause Analysis and Corrective Action

• RCA techniques for identifying failure points
• Documenting findings effectively
• Developing corrective actions

Module 8: Sustaining the PDCA Cycle

• Applying the PDCA cycle in healthcare settings
• Measuring the impact of implemented improvements
• Using feedback to enhance quality
• Tools for ongoing monitoring, follow-up, and internal review

Module 9: Quality Inside Clinical and Support Departments

• Ensuring quality in operating rooms and emergency units
• Monitoring the quality of laboratory and radiology services
• Developing standard operating procedures in clinical departments
• Quality in patient services, nutrition, cleaning, transportation, and logistics

Module 10: Building and Sustaining a Quality Culture

• Motivating staff to adhere to quality standards
• Methods to promote a quality culture at all levels
• The importance of internal communication in supporting quality
• Identifying training needs and designing quality training programmes

Module 11: Measuring Beneficiary Satisfaction and Using the Data

• Tools to collect patient feedback
• Analysing survey results
• Applying findings to improve services

Module 12: Documentation, Administrative Review, and Sustainable Leadership

• Types of documents required for quality management, and controls for data confidentiality
• Methods for periodic administrative review and updating policies in line with sector developments
• Leadership traits and decision-making in quality and patient safety environments
• Methods to sustain improvement results over the long term