Most Agile transformations don't stall because the framework is wrong — they stall because nobody in the room has the coaching skill to help a struggling team find its own way forward. The ICAgile Certified Expert in Agile Coaching (ICE-AC) programme from the Arab British Fellowship Training Academy is built for exactly that gap: an advanced, practice-heavy track that turns experienced Agile practitioners into coaches capable of guiding both individuals and entire organisations through real change.

Attendees work through core coaching competencies, mentoring, and facilitation side by side, then apply them to high-performance coaching, conflict resolution, and building psychologically safe teams. The programme also tackles coaching ethics, coaching agreements, and enterprise-level work — aligning Agile values with organisational culture and navigating the messier, systemic issues that surface during transformation.

A closing focus on the coach's own development — reflective practice and building a clear coaching stance — rounds out the journey. Graduates leave demonstrably competent in Agile coaching, team dynamics, facilitative leadership, and enterprise agility, and eligible for the ICAgile Certified Expert (ICE-AC) credential.

Objective: By the end of this course, attendees will be able to:

• Establish a strong foundation in the mindset and core competencies of Agile Coaching.
• Apply professional coaching, mentoring, and facilitation skills in real Agile settings.
• Guide teams and individuals toward high performance as an Agile Coach.
• Deal constructively with conflict, dysfunction, and change within organisations.
• Lead sustainable Agile transformations at both team and organisational levels.

Who Should Attend?

• Agile Coaches, Scrum Masters, and Team Leaders
• Product Owners and Project Managers who want to develop coaching abilities
• Organisational Change Agents and Transformation Leads
• Any Agile professional aiming to become a certified Agile Coach, or anyone involved in Agile adoption and team development

How will attendees benefit?

• Earn a globally recognised certification that adds real weight to their Agile career profile.
• Master core coaching skills — listening, asking impactful questions, and holding people to their commitments.
• Facilitate Agile practices such as retrospectives, planning sessions, and workshops with more confidence and inclusiveness.
• Mentor Agile roles like Scrum Masters and Product Owners through role clarity and support, using models such as Tuckman's Stages to help teams reach their potential.
• Handle team dysfunction and conflict constructively, building psychological safety along the way.
• Coach at a systems level to support organisations through complex, lasting Agile transformation, while maintaining strong coaching ethics and confidentiality.
• Build ongoing personal development habits and reflective practices that keep their coaching sharp.

Module 1: The Agile Coach's Mindset and Presence

• Understanding the role of an Agile Coach
• Developing an Agile mindset and coaching presence
• Ethics, professionalism, and self-awareness

Module 2: Core Coaching Competencies

• Core coaching competencies and conversation frameworks
• Active listening and powerful questioning

Module 3: From Mentoring to Facilitation — Supporting Agile Roles and Ceremonies

• Distinctions between mentoring and coaching, and supporting Scrum Masters, Product Owners, and team members in role-specific development
• Leading Agile ceremonies effectively, including designing and facilitating retrospectives
• Creating a safe space for collaboration

Module 4: Building High-Performing Teams and Handling Conflict

• Team development stages, such as Tuckman's model and the Drexler/Sibbet Team Performance Model
• Creating team agreements and promoting ownership
• Identifying and addressing team dysfunction, building psychological safety, and managing resistance and interpersonal conflict

Module 5: Coaching Organisations Through Agile Transformation

• Coaching across multiple teams
• Understanding organisational systems and culture
• Supporting Agile transformation and systemic change

Module 6: The Coach's Own Growth Journey

• Reflective practices and ongoing professional development
• Building a coaching portfolio and a clear coaching position for continued growth