A security crisis rarely announces itself in advance — it demands decisions within minutes, coordination across teams, and often direct negotiation with the people involved. Organisations that prepare for that moment recover faster and protect more lives and assets than those that improvise. This course from Arab British Fellowship Training Academy builds both halves of that capability: structured crisis management and the negotiation skills that de-escalate high-stakes situations.

Security negotiation plays a central role in reaching peaceful solutions that protect individuals and communities, and it requires the ability to read different situations, analyse needs, and build communication bridges with the parties involved. The programme covers the importance of crisis management, the fundamentals of security negotiation, and how to develop the skills needed to achieve the best outcomes in crisis situations.

Who Should Attend?

• Personnel in security agencies and government facilities needing advanced crisis and negotiation skills.
• Security managers developing and implementing crisis strategies within their organisations.
• Staff in critical sectors — health, education, public services — who may face emergencies requiring rapid response.
• Crisis management professionals handling emergency and strategic planning.

Knowledge and Benefits

By the end of the programme, participants will be able to:

• Build a comprehensive understanding of crisis types and how they differ from routine incidents.
• Apply negotiation arts and methods suited to high-pressure crisis contexts.
• Analyse situations quickly and make sound decisions under pressure.
• Coordinate effectively across teams during a crisis response.
• Translate the training into a personalised crisis management plan.

Module 1: The Negotiator's Mindset in Security Crises

• The concept of negotiation and its importance in security crises
• Types of negotiation: collaborative and competitive
• Core negotiation skills to develop

Module 2: Understanding Crises — Types, Phases and Risk

• Definition of crisis management and its types, and how crises differ from normal events
• The lifecycle phases of a crisis: preparation, response, recovery
• Classifying security risks: natural, human, technological

Module 3: Assessing and Prioritising Risk

• Conducting a comprehensive risk assessment
• Prioritisation techniques and risk assessment tools used in security

Module 4: Building the Emergency Plan

• Key elements of an effective emergency plan
• Developing crisis response plans and the importance of communication within them

Module 5: Training, Testing and Readiness

• The importance of continuous training on emergency plans
• Testing plan effectiveness and adapting based on results

Module 6: Negotiation Strategies Under Pressure

• Building trust with involved parties
• Effective negotiation techniques under pressure and managing emotions in difficult moments

Module 7: Communication During a Crisis

• The role of effective communication in mitigating crises and clear, direct communication strategies
• Different communication tools and managing rumours and misinformation

Module 8: Scenario-Based Practice and Individual Action Plans

• Identifying potential crisis scenarios and analysing how to handle each one
• Creating a personal crisis management action plan and setting professional goals

Module 9: Evaluating Performance and Sustaining Readiness

• Criteria for measuring the effectiveness of crisis management and the value of feedback
• Strategies for continuous development and setting long-term goals