Behind every confirmed seat, printed boarding pass, or last-minute fare change sits a booking agent working through a GDS platform, and getting it right takes more than knowing where to click. The Arab British Fellowship Training Academy's Airline Fares, Ticketing and GDS Operations training course was built to give travel industry professionals that working knowledge, from navigating GDS platforms to constructing fares and processing tickets accurately.

Participants work through the fare side of the business first: how base fares, taxes and surcharges combine, how fare categories differ, and how to build and interpret quotes for even complicated itineraries. From there, the course moves into the rules that govern cancellations, changes, and refunds, and the full ticketing cycle from issuing to reissue and exchange.

Throughout, attendees get hands-on practice searching availability, booking, and issuing tickets on major GDS platforms, while learning the IATA standards and global best practices that keep ticketing operations compliant and efficient. By the end, participants are equipped to handle fares and ticketing with the accuracy the travel industry demands.

Objectives:

The objective of this course is:

• Master Fare Construction: Understand base fares, competition surcharges, and taxes.
• Ticketing Procedures: Learn the process of issuing, reissuing, or refunding an airline ticket.
• GDS Navigation: Gain first-hand experience on all major GDSs, including searching for availability, booking tickets, and managing reservations online.
• Fare Rules and Regulations: Know the rules on penalties, cancellations, and changes to avoid ticketing errors.
• Pricing and Fare Calculation: Calculate fares relevant to routes, services, and types of tickets.
• Industry Standards and Best Practices: Apply IATA standards and global best practices in ticketing and fare management.

Who Should Attend?

This course is ideal for:

• Reservation and ticketing desk agents
• Travel agents
• Airline ticket agents
• Business Process Outsourcing (BPO) and call center agents
• Aspiring professionals who wish to start a career in the travel industry, particularly in ticketing and reservations roles.

How will attendees benefit?

Attendees of this course will benefit in several key ways:

• Confidence and proficiency in using one of the market-leading GDS platforms.
• A solid grasp of fare structure, base fare, taxes and surcharges, for accurate calculation and clear explanation to clients.
• Complete understanding of ticketing processes: issuing, reissuing and handling refunds without confusion.
• The ability to interpret and apply fare rules to manage cancellations, changes, and adjustments efficiently.
• Practical, hands-on exercises in real-life flight searches, bookings, and ticket quotes on GDS platforms.
• Exposure to IATA standards and industry best practices to stay compliant with global ticketing requirements.
• A globally recognised certificate that supports career growth in travel and tourism.

Module 1: Working with GDS Platforms Day to Day

• Overview of major GDS platforms (Amadeus, Sabre, Galileo) and how they support booking and ticketing.
• Searching flight availability, and booking, confirming, and modifying reservations.
• Issuing tickets directly through the GDS.

Module 2: Fare Structure, Categories and Calculation

• Base fare vs. total fare, and the taxes, surcharges, and fees that sit on top.
• Fare categories across economy, business, and first class.
• Factors affecting fare calculation, pricing complex itineraries, and building and interpreting fare quotes.

Module 3: Fare Rules and How to Apply Them

• Why fare rules matter for accurate ticketing.
• Interpreting and applying fare rules, and handling cancellations and changes correctly.

Module 4: Issuing, Reissuing, and Refunding Tickets

• The ticket issuance procedure, step by step.
• Reissues and exchanges.
• Refund policies and how to process them.

Module 5: IATA Standards and Global Best Practice

• Introduction to IATA and its role in the industry.
• Complying with global ticketing regulations.
• Best practices for managing ticketing operations.