Patients judge a hospital less by its equipment and more by whether things run smoothly — short waits, clear communication, a crisis handled calmly, a bill that makes sense. Delivering that consistently requires healthcare leaders who are as fluent in operations, finance and quality systems as they are in clinical priorities.

This Training Course by the Arab British Fellowship Training Academy builds that operational fluency. Senior and executive hospital staff — administrators, department heads, board members — learn to apply global best practice across leadership, crisis response, procurement, quality management and patient satisfaction, so that excellence in service delivery becomes a system, not a coincidence.

Who Should Attend?

• Managers and department heads in healthcare facilities.
• Supervisors and health inspection personnel.
• Staff in public and private hospitals across senior, middle and executive management levels.
• Healthcare officials and workers.
• Anyone seeking to enhance their capabilities in this field.

Programme Objectives

By the end of the course, participants will be able to:

• Apply comprehensive business operations management practices across healthcare institutions.
• Handle and manage crises, emergencies and evacuation plans with confidence.
• Build and develop quality systems and total quality management programmes.
• Establish a quality management department, knowing its required conditions and steps.
• Analyse patient, physician and staff satisfaction and use it to drive quality improvement.

Module 1: Leadership, Strategy and Resource Management in Healthcare

• Introduction to management and leadership in healthcare institutions, and strategic management practices.
• Managing medical procurement and supplies.
• Human resources management and financial management in healthcare institutions.

Module 2: Crisis Readiness and Emergency Response

• Crisis and emergency management, and evacuation plans.

Module 3: Building a Culture of Quality

• Principles of quality management, and the evolution of quality systems and total quality management in healthcare.
• Quality as a standard throughout the service delivery journey, and the concepts of quality control and assurance.

Module 4: Implementing and Institutionalising Quality Management

• Applying medical quality in healthcare institutions.
• Conditions and steps for establishing a quality management department.
• Tools, methods and stages used to implement total quality management.

Module 5: Measuring Impact — Satisfaction, Economics and Real Cases

• Analysing patient, physician and staff satisfaction and its role in improving quality.
• Introduction to health service economics.
• Case studies.

Training Locations:

Courses are held in Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, Australia and the United States, at a time and place suitable for your work and schedule.

Training Programme Implementation Patterns:

• Group training at academy-affiliated centres.
• Individual training.
• Field and practical training according to advanced methods.
• Theoretical training in designated halls within the academy.

What Does a Participant Receive?

Upon completion, participants receive a certified certificate from the Arab British Fellowship Training Academy.