In markets where customers compare, switch, and complain in public, quality is no longer a department, it is a survival skill. This Training Course from the Arab British Fellowship Training Academy shows participants how Total Quality Management turns quality from a checklist into a system that touches every function, decision, and employee in the organization.

The course draws on real organizational challenges to demonstrate how leading companies use TQM to reduce waste, strengthen customer loyalty, and outperform competitors who still treat quality as an afterthought. Participants leave able to design, apply, and sustain a quality system rather than simply describe one.

Who Should Attend?

• Quality department heads, managers, and their teams responsible for TQM implementation
• Quality control and quality development managers driving continuous improvement
• Senior and mid-level managers in production, operations, and manufacturing
• Employees contributing to organizational strategy who need a working knowledge of quality systems

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Apply core quality concepts, systems, and specifications from a modern management perspective
• Take control of quality outcomes across all departments, not just the quality function
• Embed quality practices into daily operations and ensure their continuity over time
• Compare and select the Total Quality Management systems best suited to your organization

Module 1: What Makes Quality "Total"?

• Definition, objectives, and what separates TQM from traditional quality control
• Core principles: customer focus, continuous improvement, and effective leadership
• The role of leadership and employee involvement in making quality everyone's job

Module 2: Tools for Measuring and Improving Quality

• Root-cause analysis, brainstorming, and other core TQM methods
• Measurement tools: Pareto charts, process maps, and control charts
• Using data and statistical analysis to spot trends and drive improvement

Module 3: Continuous Improvement in Action

• The Kaizen concept and stages of implementing continuous improvement
• Improving processes with models such as 5S and the PDCA cycle
• Measuring performance with Key Performance Indicators (KPIs)

Module 4: Engaging People and Managing Risk

• Motivating employee participation and building effective quality teams
• Identifying and prioritizing risks within processes
• Risk management tools, including Failure Modes and Effects Analysis (FMEA)

Module 5: Integrating Quality with Standards and Customer Experience

• Aligning quality standards with ISO 9001 and other management systems
• Measuring and improving customer satisfaction
• Strategies for turning quality into a better customer experience

Module 6: Evaluating Results and Sustaining the System

• Internal and external evaluation methods, including benchmarks like the Malcolm Baldrige Award
• Applying TQM across different sectors: industry, services, and education
• Building the leadership and culture needed to sustain quality long-term