A project can finish exactly on schedule and still be the wrong outcome - because nobody was managing quality along the way. That is the risk this Practical Training Course in Project Quality Management, from the Arab British Fellowship Training Academy, is designed to remove.

Flexibility is one of the defining traits of good management today - organisations that don't study their mistakes and learn from them fall out of the competition. That is why the quality function matters so much: it drives the wheel of continuous improvement, and it is a discipline with its own foundations that needs real study and training to apply well. This course gives participants the practical and scientific grounding to work in project quality - from setting quality standards and policies, through to applying, measuring and continuously improving them over time.

Who Should Attend?

• Project managers across various industries.
• Teams responsible for product and service quality in projects.
• Quality management specialists, and internal and external auditors.
• Professionals aiming to strengthen their skills in quality management.
• Companies and organisations looking to apply quality standards in project management.

Course Objectives

• Understand the fundamentals of quality management in projects and why it matters.
• Develop planning and execution skills that meet quality standards.
• Use the right tools and techniques to measure and analyse quality in projects.
• Apply continuous-improvement strategies to protect product and service quality.
• Learn how to balance cost and quality in a project.

Module 1: The Project Manager's Role in Quality Management

• Responsibilities of the project manager in ensuring quality.
• How to guide the team to achieve quality goals.
• The importance of effective communication in ensuring quality.

Module 2: Quality Management Concept and Core Principles

• Definition of quality management in projects and its objectives.
• The relationship between quality and project success.
• The core principles underlying quality management.

Module 3: Types of Quality Standards in Projects

• Familiarisation with international standards such as ISO 9001.
• Industry-specific quality standards for projects.
• How to define the appropriate quality standards for each project.

Module 4: Quality Planning

• How to create a quality plan for the project.
• Defining actionable, measurable quality standards.
• Techniques to ensure adherence to quality metrics from the start of the project.

Module 5: Applying Quality Improvement Processes

• Using improvement tools such as Six Sigma and Lean to enhance performance.
• Techniques for continuous process improvement within the project.
• How to identify and measure key performance indicators (KPIs) for project quality.

Module 6: Managing Quality Risk and Balancing Cost with Quality

• How to identify quality-related risks in the project, and strategies to reduce them.
• Implementing preventive measures to address quality issues.
• Balancing project costs with quality requirements, and setting reasonable quality goals within budget.
• Techniques to reduce costs without affecting quality.

Module 7: Measuring, Analysing and Reporting on Quality

• Using statistical tools to measure quality, such as charts and statistical analysis, including Histogram, Pareto Chart, and Control Charts.
• How to analyse data for insights into project quality.
• Preparing regular quality reports, and the role of graphical analysis in decisions to improve quality.

Module 8: Quality Control and Assurance Strategies

• How to continuously monitor quality throughout the project's phases, and update the quality plan as needed.
• Ensuring every component of the project meets quality standards.
• The role of teams in ensuring quality throughout the processes, and best practices during delivery and operation.

Module 9: Continuous Quality Improvement

• Applying continuous-improvement methodologies such as PDCA (Plan-Do-Check-Act).
• Analysing the results of applying improvement methodologies.
• Fostering a culture of continuous improvement within the team.

Module 10: The Role of Feedback in Quality Management

• Using feedback from clients and teams to improve quality.
• Identifying areas for improvement using feedback.
• Techniques for gathering and analysing feedback effectively.

Module 11: Evaluating Project Quality and Applying Lessons to Future Projects

• How to evaluate quality after project completion using recognised standards.
• Defining specific quality goals for the project and analysing the results.
• Effective practices, and team training, to carry quality strategies into new projects and sustain them in changing environments.