Why do some organisations move fast when the market shifts, while others stay stuck running the same processes they always have? The difference usually comes down to one thing: how well their administrative function is managed. Administrative development is not a one-off fix — it is the ongoing process of making sure an organisation has the competent managers it needs today and will need tomorrow.

The Arab British Fellowship Training Academy designed this training course for anyone who wants to bring modern management thinking into their organisation and pass on real, field-tested experience to administrative and financial managers. Done well, administrative development also clarifies goals for managers, gives them room to grow, and turns daily work into a genuine source of professional experience — which is exactly why organisations serious about modernisation, growth and profitability cannot afford to skip it.

Who Should Attend?

• Managers of commercial institutions and companies, and heads of departments and strategic plans.
• All employees working in administrative departments.
• Business administration students across universities.

Programme Objectives

By the end of the programme, participants will be able to:

• Practise the administrative function at the highest level, supported by both foundational and modern administrative development concepts.
• Refine behavioural skills related to motivation and managing teamwork among employees.
• Apply specialised knowledge of policy and procedure design for personnel affairs.
• Take on the modern, more complex role expected of human resources management staff.

Module 1: Why Administrative Development Is Not Optional

• The concept of administrative affairs and its role in achieving organisational goals; modern trends in management.
• How good management affects overall performance; the benefits of improving administrative efficiency; the role of innovation in improving administrative processes.

Module 2: Ethics and Culture in Administrative Work

• The importance of ethics in the work environment; promoting a culture of commitment and honesty; dealing with ethical challenges in management.

Module 3: Strategic Planning in Practice

• The importance of strategic planning, its basic elements, and how to set strategic goals.
• SWOT analysis, planning models such as the Balanced Scorecard (BSC), and how to implement a strategic plan.

Module 4: Managing Time and People

• Effective time management strategies, planning and task organisation tools, and handling work pressure.
• Strategies for attracting and recruiting talent, developing skills through training, and improving the work environment to boost productivity.

Module 5: Communication, Conflict and Team Building

• The role of effective communication, types of communication, and improving listening skills.
• Strategies for resolving conflict, handling difficult situations, and the role of negotiation.
• Building and motivating successful work teams, and managing personality and cultural differences within them.

Module 6: Innovation, Change and Critical Thinking

• Promoting a culture of innovation, encouraging creative thinking, and innovation management tools.
• Understanding organisational change, managing it successfully, and dealing with resistance.
• The importance of critical thinking, problem analysis techniques, and decision-support tools.

Module 7: Continuous Improvement through Feedback and Technology

• Receiving feedback effectively and using self-assessment tools to identify strengths and weaknesses.
• How technology enhances productivity, improves internal and external communication, and supports better decision-making.