A health facility can have excellent doctors and modern equipment and still underperform if its departments aren’t managed well — performance evaluation sits at the centre of that, tying together goals, service areas, and the standards each department is measured against. Get the evaluation method wrong, and errors surface too late to prevent real damage.

The Arab British Fellowship Training Academy built this course around getting that evaluation right: realistic, objective, and fast enough to catch deviations early, while staying flexible, cost-effective, and simple enough to actually use. Participants leave with practical methods for evaluating and managing departments across a health facility, matched to the physical and human resources they actually have.

What You’ll Gain

• The concerns that shouldn’t be ignored when applying modern management systems to a department’s operating style.
• How to work toward consistent quality management, and quality procedures, across the health sector and hospitals.
• The differences and overlaps between traditional management, quality management, total quality management, and quality assurance across administrative and medical departments.
• The theoretical and practical differences in how department management actually plays out in health facilities.
• The strategic administrative reasoning behind applying quality, technology, human, and community factors as management pillars.

Who Should Join

• Directors of administrative and medical departments in health facilities, and staff across health centres.
• Graduates of health and administrative health colleges.

Module 1: Succeeding with Administrative Systems in Medical Departments

• Practical ways to make administrative systems work inside medical departments.

Module 2: Traditional vs. Modern Management, and the Role of Technology

• Where traditional and modern management differ and overlap.
• How technology improves management processes and quality.

Module 3: Aligning Administrative Definitions Across Departments

• Bringing administrative definitions into alignment across departments in a health facility.

Where the Course Runs

Sessions take place across a wide range of countries, including:

• Egypt, Jordan, Malaysia, Turkey, the United Kingdom, France, Italy, Germany, Sweden, Austria and Denmark, in addition to Australia and the United States.
• We schedule each session at a time and place that fits your workload.

Delivery Formats

• Group sessions at the Academy's training centres
• One-to-one coaching
• Field-based, hands-on training built on an up-to-date curriculum
• Classroom-based theory sessions at the Academy

What You Walk Away With

Once the programme wraps up, every participant receives a certificate accredited by the Arab British Fellowship Training Academy confirming their attendance.

Good to Know

• We can run this course at whichever time and location suits you.
• This course is delivered to a high standard for senior professionals — reach out to the Arab British Fellowship Training Academy team for more details.