Insurance courts used to be the default venue for every dispute between an insurer and a policyholder, and for a long time courts treated insurance claims with real suspicion. That has changed. Since the recent creation of a dedicated committee for insurance disputes, arbitration has become the preferred route for insurance companies — faster, more private, and handled by people who actually understand the technical side of a policy. This programme walks through why that shift happened and how to make the most of it.

Participants build a working knowledge of insurance contract provisions, contract terms for staff and organisational coverage, and risk management practice, then move into how arbitration is applied in real disputes. The emphasis throughout is practical: less complicated procedure, lower cost, shorter timelines, and outcomes that protect an ongoing commercial relationship with the other party rather than burning it down in open court.

Who Should Attend

• Managers of institutions and companies.
• Business professionals looking to strengthen their insurance management skills.
• Business administration students and graduates from various universities.
• Anyone developing expertise in insurance and risk management.

Programme Outcomes

By the end of the programme, participants will be able to:

• Describe insurance as a modern, essential transaction for protecting money and property against potential risk.
• Explain the regulations governing insurance activity.
• Manage insurance contracts, from drafting to resolving disputes tied to the agreement.
• Apply alternative dispute resolution tools, particularly arbitration and mediation, to settle disagreements between insurance parties.

Module 1: Reading an Insurance Contract

• The characteristics that define insurance contracts and how they relate to risk management.
• Identifying the different characteristics that exist within the insurance system.

Module 2: The Regulatory Backbone

• Legislative topics and laws related to insurance.
• Risk classification and the procedural terminology codes currently in use.

Module 3: Contracts, Compensation and Coding in Practice

• The coding system used for common procedures in insurance contract management.
• Compensation methods and the types of insurance programmes available.
• Fundamentals and instructions for filing compensation claims.

Module 4: Arbitration through Practical Cases

• Applying the provisions covered so far to real, practical dispute scenarios resolved through arbitration.

Module 5: Delivery, Locations and Certification

• Courses run in Egypt, Jordan, Malaysia, Turkey, the United Kingdom, France, Italy, Germany, Sweden, Austria, Denmark, Australia and the United States, at times and locations that suit your schedule.
• Delivery formats include group training at Academy centres, one-on-one training with a full curriculum, field training within an integrated work programme, and theoretical sessions in dedicated Academy halls.
• Participants receive a certificate from the Arab British Fellowship Training Academy confirming their attendance on the Insurance Contracts and Arbitration Dispute Resolution programme.