Poor coordination between purchasing, warehousing and delivery rarely shows up as one big failure - it shows up as small, repeated losses: delayed shipments, mismatched stock levels, and customers who no longer trust the promised delivery date. Arab British Fellowship Training Academy built this course to help logistics and supply chain professionals close those gaps using total quality management, a modern management approach built on continuously improving performance to meet customer expectations.

Total quality is ultimately judged from the customer's point of view: it compares what a product or service actually delivers against what the customer expected from it. When actual performance meets or exceeds those expectations, the organisation has achieved real quality assurance - and this course shows participants how to build that outcome into every stage of the logistics and supply chain.

Who Should Attend?

• Managers of institutions and companies, businessmen, and managers of commercial companies.
• Total quality management officials and those working in the logistics function.
• Workers in procurement committees within institutions.
• Business school students and graduates from various universities.

Course Benefits

By the end of the course, participants will be able to:

• Understand the importance of logistics management within organisations and gain hands-on experience with the main activities of the logistics system, including transportation's role as a core part of it.
• Follow up on logistics service plans to guarantee service quality and reduce expenses, while directly supervising the company's material purchases.
• Apply inventory control methods and spread a culture of quality that supports ongoing employee performance development.

Module 1: Why Total Quality Matters for Logistics and Supply Chains

• Concepts and principles of total quality, and the difference between traditional quality and total quality.
• The importance of total quality in improving performance and achieving customer satisfaction.
• The importance of total quality in supply chains and logistics.

Module 2: Turning Quality Principles into Practice

• Continuous improvement methods and quality management techniques such as PDCA (Plan-Do-Check-Act) and Six Sigma.
• Methods of measuring performance and analysing data in a total quality context.
• Applying total quality management methods to supply chains, and improving cooperation between suppliers and customers to achieve shared goals.

Module 3: Measuring and Improving Supply Chain Performance

• The concept of supply chains and their importance in meeting customer needs.
• Identifying and evaluating performance in supply chains, and applying continuous improvement concepts.
• Analysing performance and applying solutions that improve quality and increase efficiency.

Module 4: Logistics Officials and Leadership in Driving Quality

• Defining the role and responsibilities of logistics managers and officials, and evaluating individual and team performance.
• Using performance management tools to improve individual and team results.
• The role of administrative leadership in promoting a culture of total quality and innovation, and leadership strategies that support total quality initiatives.
• Dealing with organisational challenges and applying motivational, directive leadership concepts to achieve quality and performance goals.

Module 5: Applying Quality Techniques to Logistics Services

• Analysing logistics operations to identify gaps and areas for improvement.
• Applying quality and performance improvement strategies in logistics, supported by case studies and practical applications.
• Applying total quality management techniques to improve logistics services, with examples and case studies.

Module 6: Managing Organisational Change Toward Total Quality

• Analysing the effects of organisational change on quality improvement.
• Managing resistance to change and building employee acceptance of the shift toward total quality.
• Strategies for implementing total quality in dynamic, fast-changing environments.