A shipment that clears every customs checkpoint on schedule but reaches the customer with the wrong count or damaged packaging is not really a logistics success — it is a quality failure wearing a delivery note. Closing that gap is what ISO-based quality thinking is for, and it is exactly what this course puts in participants' hands.

Delivered by the Arab British Fellowship Training Academy, the course equips warehouse, procurement, and logistics staff with the ISO 2000 framework: how to read its requirements, build the procedures and records it calls for, and turn a logistics department into one that governments, health services, and industrial operations alike can rely on when the flow of goods — medical supplies, military equipment, disaster-relief materials — genuinely cannot afford to fail.

What You'll Be Able to Do After This Course:

• Take part in setting an institution's core quality goals and translating them into sub-goals with executive management.
• Help formulate and approve the procedures, records, forms, and instructions a quality system needs.
• Give the logistics function a scientific and practical management foundation.
• Connect day-to-day logistics work to the organization's overall quality objectives.
• Prepare a logistics department to meet ISO 2000 requirements and propose a realistic budget for quality management.
• Build hands-on experience running logistical operations inside companies and institutions.

Who Should Attend:

• Institution and company managers.
• Procurement and logistics services staff.
• Warehouse managers and custodians.
• Government ministry and directorate employees.
• Business owners and commercial company managers.
• Business school students and graduates.

Module 1: Why Quality Is a Logistics Problem, Not Just a Paperwork One

• The concept of quality and its different dimensions
• How quality shapes the actual performance of logistics services
• Total quality management principles applied to logistics
• The link between quality and customer satisfaction and behavior

Module 2: Decoding ISO 2000 for Logistics Teams

• Overview of ISO standards and why they matter
• The ISO 2000 standard and its objectives
• Analyzing ISO 2000 requirements and how they apply to logistics services
• How ISO 2000 relates to other standards used in logistics

Module 3: From Policy to Practice — Building the Quality Management System

• Stages of implementing a quality management system in logistics
• Analyzing processes and identifying improvement points
• Developing quality improvement policies and procedures
• Training the team and building awareness of ISO 2000 requirements

Module 4: Monitoring, Control and Continuous Improvement

• Evaluating logistics performance and controlling quality
• Tools and techniques used in quality control
• Applying continuous improvement and innovation principles
• Managing risks and issues while maintaining ISO 2000 compliance
• Measurement and evaluation tools, and using data to keep improving
• Reviewing and updating the system as the environment and customer needs change

Module 5: Lessons From the Field

• Case studies of organizations that successfully applied ISO 2000 in logistics
• Challenges organizations face while implementing quality systems in logistics
• Practical guidance for applying quality principles and ISO standards in real logistics operations

Training Format

• In-house training within the logistics department
• Classroom training
• One-to-one training
• Group training

Course Venues

• Our courses run across the Academy's centers in the UK, France, Germany, Italy, Austria, Sweden, Denmark, the Netherlands and Belgium, as well as Egypt, Jordan, Turkey, Malaysia and several other countries.

Please Note

• Attendees receive an accredited certificate from the Academy upon completing the course.