Getting the right product to the right customer, at the right cost and the right time, depends on dozens of decisions made long before an order ever ships — from who supplies the raw materials to how a warehouse responds when a shipment is delayed. This professional program from the Arab British Fellowship Training Academy is built around that end-to-end view, equipping participants with up-to-date knowledge and skills in managing the flow of goods, services, and information within and across organisations, from suppliers to end customers.

In a business environment shaped by global competition and fast-moving technology, logistics and supply chain management have become key pillars of organisational success. Through this program, participants build an understanding of the integrated systems that drive operational efficiency, cut costs, raise service quality, and strengthen customer satisfaction — alongside the planning, analysis, and strategic decision-making skills needed to keep pace with digital transformation, sustainability, and risk management across global supply chains.

Who Should Attend?

• Logistics and supply chain managers in public and private organisations.
• Procurement, warehouse, transport, and distribution officers.
• Professionals in planning, production, and operations management.
• Consultants and specialists focused on developing organisational logistics systems.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the fundamental concepts of logistics and supply chain management.
• Develop strategic planning capabilities for the flow of goods and services.
• Coordinate operations among suppliers, distributors, and customers.
• Apply modern technologies used in supply chain management.
• Build effective systems to achieve operational efficiency and cost reduction.

Module 1: The Supply Chain as an Integrated System

• The concept of logistics and supply chain management, and the difference between the two.
• The evolution of the logistics concept and its role in competitiveness.
• Components of the logistics system within an organisation, and the link between logistics and production.

Module 2: Strategic Planning and Chain Analysis

• Preparing operational and tactical logistics plans, and analysing the internal and external environment.
• Setting objectives and key performance indicators (KPIs).
• Understanding the flow of goods and information across the supply chain, and identifying strengths and weaknesses within it.

Module 3: Procurement and Supplier Partnerships

• Principles of modern procurement management.
• Supplier selection methods and performance evaluation.
• Building long-term strategic partnerships.

Module 4: Sourcing, Contracts and Risk in Purchasing

• Negotiation and contract management with suppliers.
• Risk management in purchasing activities.
• Sustainable sourcing and corporate social responsibility.

Module 5: Inventory: Types, Forecasting and Balance

• Types of inventory and the objectives of holding stock.
• Demand forecasting techniques and quantity management.
• Balancing storage costs with service levels.

Module 6: Monitoring Stock With the Right Systems

• Stocktaking methods and warehouse management.
• Applying FIFO, LIFO, and JIT systems.
• Using technology to monitor inventory.

Module 7: Transportation, Distribution and Warehousing Together

• Types of transportation modes and selecting the most appropriate one.
• Analysing transportation costs and optimising routes, and managing distribution and last-mile delivery.
• The relationship between transportation and warehouse management, and achieving a balance between cost and time.

Module 8: Demand, Service and the Customer Experience

• Understanding demand patterns and consumption cycles.
• The relationship between service quality and customer satisfaction, and developing effective order management mechanisms.
• Measuring logistics service levels and building rapid response strategies for customer demands.

Module 9: Integration, Partnerships and Alliances Across the Chain

• The concept of vertical and horizontal integration in supply chains, and managing information flow among different parties.
• The importance of coordination between suppliers, manufacturers, and distributors.
• Building strategic partnerships and successful alliance models in supply chains.

Module 10: Going Digital: Technology and SCM Systems

• The role of digital transformation in improving logistics performance.
• Applications of the Internet of Things (IoT), artificial intelligence, and big data analytics in supply chains.
• Components of electronic SCM systems, and integrating them with ERP systems.

Module 11: Managing Risk, Crisis and Disruption

• Types of risks in logistics activities, and methods for forecasting and planning for them.
• Developing business continuity plans.
• Managing unexpected logistics crises and building operational resilience in the supply chain.

Module 12: Sustainability, Responsibility and What's Next

• The concept of green logistics and reducing the environmental impact of logistics operations.
• Ethics, transparency, and accountability in supply chain management.
• Identifying key performance indicators (KPIs) and using analytics tools to improve efficiency.
• Digitalisation, the role of AI in forecasting, and preparing for future supply chain challenges.