We are living through what many now call the information explosion era — data has become one of the core resources organisations rely on to solve problems and make decisions under real pressure. Seen this way, an organisation's information systems are a genuinely complex web: every department, office and section feeds data into a larger system, and the way that information flows determines how well the whole organisation performs.

The Arab British Fellowship Training Academy built this training course for anyone who wants to develop the information systems they work with and the software they use to manage information. Advanced companies keep modernising their systems on an ongoing basis, so they can archive faster, analyse data more easily, and keep accurate records of every customer and employee — and that race to adopt the newest tools and put them to work is exactly what this course prepares delegates for.

What You Will Learn

• The latest systems and advanced methods used in information systems within leading companies.
• How to use the most important software currently used in management information systems.
• How to organise all of a company's information so it can be retrieved easily at any time.
• The foundations of excellence in information systems departments, and how to set strategies and requirements for their success.
• The basics of e-government — its concept, goals, and the services it offers.

Who Should Attend

• Managers and owners of government and private companies.
• Managers of data analysis offices.
• Directors of development and modernisation offices within the company.
• All employees supporting or developing the company's information systems.
• Office staff working in data management, revision and audit.

Module 1: Information Systems in Planning and Decision-Making

• The role of information systems in planning, control and guiding appropriate administrative decisions.
• How advanced systems give a full, general picture of the company's situation and a complete analysis of its accounts and statements.

Module 2: Information Systems in Daily Office Work

• The role of modern information systems in archiving, documentation, and collecting documents and data on computers.
• Modern information systems software used in accounting work and in company import/export offices.

Module 3: Reporting and Business Intelligence

• Programming modern information systems software to issue periodic reports — daily, monthly or annually.

Module 4: The Core Systems Landscape

• Management Information Systems (MIS) and Enterprise Resource Planning (ERP).
• Customer Relationship Management (CRM) and data management.

Module 5: Technology Services and Support

• Technology services and technical support.
• IT management as a service.