What separates a company that grows steadily from one that stalls, even when both have similar resources? In most cases, the answer lies in the quality of management. Excellence is not an accident, it is the product of deliberate practices around planning, decision-making and continuous improvement.

This training course from the Arab British Fellowship Training Academy equips managers and administrators with those practices. Participants learn how top-performing organisations plan strategically, run productive meetings, modernise their operations and apply recognised quality frameworks to sustain excellence over time.

Who Should Attend?

• Managers and owners of commercial companies and institutions.
• Personnel being qualified for management roles.
• Employees in direct contact with the public and other stakeholders.
• Heads of organisational units and management staff.

Objectives

• Identify the personal traits and self-awareness that shape effective management.
• Run meetings that actually reach decisions instead of wasting time.
• Build strategic plans with clear, testable goals.
• Modernise administrative operations using technology and cross-department coordination.
• Apply recognised excellence frameworks such as EFQM and total quality management.
• Use the practical toolkit of high-performing managers, including process reengineering and team-building.

Module 1: What Separates an Excellent Manager from an Average One

• Personality traits that shape managerial effectiveness.
• Understanding yourself before you try to lead others.
• Building an approach for dealing with people effectively.

Module 2: Running Productive Meetings

• Why meetings fail, and how to fix them.
• Leading meetings that actually reach decisions.
• Handling difficult dynamics during a meeting.

Module 3: Strategic Planning and Goal-Setting

• Setting SMART objectives and testing whether they hold up.
• Building strategic plans that survive contact with reality.
• Preparing contingency plans for sudden crises.

Module 4: Modernising Administrative Operations

• Using technology to streamline administrative work.
• Reviewing internal audit reports to track organisational health.
• Coordinating across departments with a unified approach.

Module 5: Excellence Frameworks and Continuous Improvement

• Applying the European Foundation for Quality Management (EFQM) model.
• Benchmarking performance against top performers.
• Total quality management as a daily practice, not a slogan.

Module 6: The Toolkit of a High-Performing Manager

• Business process reengineering.
• Rebuilding human resources around strategic goals.
• Building effective, cohesive work teams.