Governments everywhere are under growing pressure to deliver services faster, cheaper, and with less friction for citizens, and that pressure is reshaping what it means to run a government office. The people who once managed paperwork and appointments now sit at the centre of that transformation, coordinating between departments, technology teams, and the public. This Training Course looks at that shift through the lens of the Global Secretariat function, showing how administrative leadership and eGovernment strategy now overlap.

Across the sessions, participants work through real examples of digital governance projects, examine how information is secured and shared across agencies, and practice the communication skills needed to keep citizens and officials aligned. Anyone responsible for administrative coordination inside a public-sector or international body will leave with a clearer picture of where their role fits inside a modern eGovernment strategy.

Who Should Attend?

• Public administrators and officials involved in eGovernment initiatives.
• Policy makers and analysts seeking to improve public service delivery.
• Professionals in international organisations focused on governance.
• Office managers and executive secretaries within the public sector.

What You Will Gain

• Understand what eGovernment means and how it is reshaping public administration worldwide.
• Manage digital governance projects and apply proven implementation practices.
• Communicate effectively across departments and build public trust.
• Manage government information while protecting its security and privacy.
• Analyse successful international eGovernment experiences and adapt their lessons.
• Build partnerships between government bodies and international organisations.

• Why eGovernment Matters Now

  • How digital governance has evolved worldwide
  • The impact of digital transformation on public service

• The Global Secretariat's Role Inside Digital Governance

  • Responsibilities of the Secretariat in digital projects
  • Its role in facilitating cooperation between agencies

• Frameworks for Running an eGovernment Project

  • Methodologies used in public-sector digital transformation
  • Steps for building a successful digital governance project

• Keeping Data Safe While Keeping It Open

  • Best practices for managing government data
  • Protecting privacy on digital platforms

• Talking to Citizens, Officials and Partners

  • Strategic communication with stakeholders
  • Building trust and transparency in government dealings

• What Successful eGovernment Programmes Have in Common

  • Analysis of global case studies
  • Lessons learned and how to apply them locally

• Building Cross-Agency and International Partnerships

  • Strengthening cooperation between government bodies
  • Building networks for knowledge and resource sharing

• Measuring Impact and Preparing for What's Next

  • Metrics for evaluating eGovernment success
  • Emerging technologies and their future impact on governance