A plan that never gets followed up is just a document. The real test of any planning system is what happens after it's written: do people actually track it with the right tools, evaluate performance honestly, and act on feedback — or does it quietly get shelved the moment things get busy? This course treats planning, follow-up and innovation as one connected skill set rather than three separate topics.

That connection shows up clearest in change management. New ideas and creative solutions almost always meet resistance, and the organisations that sustain innovation are the ones that plan for that resistance instead of being surprised by it — pairing SMART goal-setting and SWOT-based environment analysis with the follow-up dashboards, feedback loops and project-management tools that keep a plan alive long after the kickoff meeting.

By the end of this course, participants will be able to:

• Set SMART goals and build a complete business plan from them.
• Use follow-up dashboards, KPIs and feedback loops to keep a plan on track.
• Apply creative-thinking techniques such as brainstorming and mind maps.
• Plan for resistance to change and sustain innovation through it.

Who Should Attend?

• Managers and owners of economic establishments.
• All staff in administrative departments.
• Administrative office employees responsible for planning and follow-up.

Module 1: Planning That Starts with the Right Goal

• The concept of planning, its importance and benefits.
• Strategic vs. operational planning.
• Setting goals with the SMART principle and reading the environment with SWOT.

Module 2: Turning a Plan into a Business Plan

• Steps to prepare a comprehensive business plan.
• Determining required resources and timeline.
• Why follow-up decides whether goals are actually reached.

Module 3: Tracking Progress Without Guesswork

• Follow-up tools: KPIs and dashboards.
• Using modern technology in follow-up.
• Performance evaluation strategies and measurement criteria.

Module 4: Feedback as a Planning Tool

• How to give and receive feedback effectively.
• Using feedback to improve performance and revisit goals.
• Deciding when it's time to re-evaluate a goal.

Module 5: Where Innovation Fits In

• The concept and role of innovation in business, and its types (product, process, business model).
• Creating a stimulating environment for new ideas.
• Creative-thinking techniques: brainstorming and mind maps.

Module 6: Managing Projects and Change Together

• Project management tools and integrating planning, monitoring and innovation.
• Change management strategies inside organisations.
• Overcoming resistance to change and sustaining innovation.