Every road that gets paved, every building permit that gets issued, and every violation that gets corrected in a city passes through one office: the municipality’s technical department. This training course from the Arab British Fellowship Training Academy is built for anyone who wants to understand exactly how that department works and how to lead it effectively.

A municipality is the government body tasked with meeting citizens’ everyday needs, from water and sanitation to running every project that matters to the public. Within it, the technical department carries the heaviest operational load: monitoring road paving and housing projects, running detailed analysis on every project, issuing building permits, recording violations and penalising offenders according to building regulations, drawing up street plans, and auditing the disbursements of the companies working on municipal contracts. Cities cannot look their best without a technical department doing this work well, which makes it, in many ways, the true engine behind how a city grows.

Course Objectives

• Gain solid, practical experience leading municipal projects.
• Build a working knowledge of city and street planning.
• Learn how to issue building licenses within a city correctly.
• Develop the skills to manage change and improve inter-departmental relationships in the public interest.
• Follow up on and evaluate the performance of technical departments.

Who Should Attend

• Heads of municipalities looking to develop the technical department’s work.
• Staff involved in implementing municipal plans.
• Engineers working within a municipality’s technical department.

Module 1: The Technical Department’s Role Inside the Municipality

• Why municipalities matter to the cities and communities they serve
• Where the technical department sits within the wider municipal structure
• The core responsibilities that define its daily work

Module 2: Running Technical Operations Day to Day

• Practical approaches to managing a technical department within a city
• Coordinating road, housing and infrastructure projects
• Building stronger working relationships between departments for the public good

Module 3: Licensing and Compliance

• Issuing building licenses correctly and efficiently
• Detecting and handling violations
• Applying building regulations consistently

Module 4: Monitoring Performance and Moving Forward

• Following up on and evaluating the technical department’s performance
• Extending the learning through the Academy’s advanced tracks

The course is delivered across several countries, including Egypt, Jordan, Malaysia, Turkey, and a number of European countries, the United States and Australia, at times and locations suited to your schedule, through group, individual, practical and classroom-based formats. Participants receive a certificate accredited by the Arab British Fellowship Training Academy upon completion.