A five-star building means nothing if the people running it aren't equipped to deliver a five-star experience – hospitality is, above all, a people business, and choosing and developing the right team is what decides whether a hotel or restaurant actually succeeds.

This training course by the Arab British Fellowship Training Academy gives HR professionals and hotel managers a practical grounding in organising, recruiting and motivating hospitality staff, drawing on tourism's growing weight in the world economy – now accounting for more than 6% of global output – to show how sound human resource practices translate directly into service quality and guest satisfaction.

Who Should Attend?

• HR managers and personnel, and management students pursuing careers in tourism and hotel management.
• Directors, owners and investors of hotels, resorts, travel agencies and tourism facilities.
• Tourism project managers and directors of hospitals attracting international medical tourists.

Course Objectives:

By the end of the course, participants will be able to:

• Communicate a hotel's vision and mission to staff and get the most out of them.
• Understand the activities that drive a hotel toward its targeted objectives.
• Select and hire the right people for hospitality roles, and design jobs that match available skills.
• Assess how well HR management understands the nature of the tourism business and can improve its performance and efficiency.
• Provide staff with high levels of self-motivation.

• Module 1: Foundations of HR Management in Hospitality
  • Core concepts and definition of human resources management.
  • Major aspects that define HR's role within a hospitality organisation.
• Module 2: HR's Role Across Tourism and Hotel Establishments
  • Main functions and tasks of HR management in tourism and hospitality establishments.
  • How HR is organised across different departments in hotels and in tourism offices.
• Module 3: HR's Relationship with Operations and Guests
  • The relationship between HR and other operational departments, and between HR and hotel customers.
  • Methods to develop and improve hotel services through people practices.
• Module 4: Workforce Trends and Talent Development in Hospitality
  • The role of the tourism and hotel industry in absorbing labour, and the profile of talent it needs.
  • Education and training programmes, and the personal skills required for hospitality jobs.
  • Main and secondary trends in tourism and hotel activity, and the weight of the human element in the industry.
• Module 5: Core Duties and Activities of HR Management
  • The duties and core activities HR management carries out day to day.