Negotiation shows up in almost every part of life, and resolving disputes well usually comes down to one thing: finding solutions that protect what matters to both sides at the table. A successful negotiator listens carefully, knows exactly when to speak and when to stay silent, and senses precisely how far concessions can go before the other side takes advantage.

The Arab British Fellowship Training Academy built this training course around the basic branches of the negotiation department, walking participants through the strategies used in conflict resolution — from backing a position with documentation to reshaping the other party's objections — since bargaining power plays a central role whether the negotiation is political or economic.

By the end of this course, participants will be able to:

• Handle negotiation strategies professionally and resolve tendencies and differences through negotiation.
• Work within teams to solve problems and manage a company's negotiation and public relations departments.
• Master using a third party to resolve disputes, and settle deep disagreements between companies and individuals.
• Apply a smart, creative negotiating style and study the most recognised negotiation methodologies in depth.
• Build cross-cultural communication skills for international business, and reach company goals through negotiation with minimal loss.

Who should attend?

• Company managers who want to introduce a negotiation approach into their organisation.
• Department managers in economic, commercial and industrial companies.
• Heads of external relations and legal departments, along with staff working in corporate departments.

Module 1: Negotiation's Everyday Impact

• The basics of negotiation and its positive impact on everyday life.
• How negotiation affects closing deals at the highest levels.

Module 2: The Toolkit of Negotiation Techniques

• Identifying the different types of negotiation techniques.
• Negotiating capacity as a tool for conflict resolution.
• Managing the techniques and concepts behind applying negotiation methods.

Module 3: Learning From What Works

• A comprehensive study of all successful negotiation methods.
• Mastering the most important negotiation methodologies and the most well-known negotiation-management techniques.
• Mastering the best ways to get value out of a negotiation.

Module 4: Solving Real Negotiation Challenges

• Common problems negotiators face and creative solutions for them.
• Planning effective ways to achieve your goals.
• The key weaknesses that affect the negotiation process and its success, and the latest tactics for successful negotiation.

Module 5: Practising Like a Professional

• Hands-on negotiation practice and applying negotiation-management methodologies effectively (workshop).
• Different personality types and how to handle each one, including managing personal anger and the anger of others (workshop).
• The skill of good listening, illustrated with real examples of successful negotiation and difficult personalities (videos and global case studies).
• Discussing practical case studies from British universities and implementing dispute-management strategies effectively.