Every negotiation — whether over a contract, a budget, or a workplace dispute — is really a decision-making process in disguise, and organisations that treat it that way consistently walk away with better outcomes. Conflict management, done well, is both a science and an art: it blends structured decision-making with the softer skills of dialogue and persuasion to help an organisation reach its goals.

This course from the Arab British Fellowship Training Academy is built on the latest international standards in negotiation and conflict resolution. It gives participants a modern, practical curriculum that connects negotiation directly to how management, marketing, finance, production, and information systems work together to achieve organisational success.

Who Should Attend?

• Employees of large and medium-sized companies involved in negotiation processes.
• Division and department managers of international organisations.
• Managers in companies that have adopted formal negotiation management principles.
• Information and technical department supervisors.
• Corporate managers seeking to put their company in the strongest possible negotiating position.

Course Objectives

By the end of this course, participants will be able to:

• Apply the practical and scientific foundations of negotiation management to real business situations.
• Use core negotiation techniques to resolve disputes and secure the best possible outcomes.
• Master the established methods and branches that make up professional negotiation practice.
• Work effectively with other organisations and companies to resolve conflicts through skilled negotiation.

Module 1: Negotiation as a Strategic Decision-Making Tool

• The practical and scientific definition of negotiation management.
• Why conflict management is both a science and an art within organisations.

Module 2: Core Negotiation Strategies and Methods

• Mastering the leading strategies used in professional negotiation management.
• Key principles that make the art of negotiation an effective way to solve problems.

Module 3: Resolving Conflict Through Negotiation

• Applying negotiation management to work through and resolve organisational conflict.
• Connecting negotiation outcomes to wider management, marketing, and finance functions.

Module 4: Measuring the Value of Negotiation Management Systems

• An in-depth review of the benefits negotiation management systems bring to an organisation.
• Turning negotiation skills into measurable gains for the business.