Long queues, delayed procedures, and mounting frustration are often what patients notice first in public hospitals — yet the real story behind these problems is rarely about a shortage of doctors or equipment. In most cases, it comes down to how the hospital itself is run: outdated administrative routines, unclear division of responsibilities, and a management style that hasn't kept pace with the scale of modern healthcare demand.

This training course by the Arab British Fellowship Training Academy takes a practical look at why government hospitals run into these problems and how sound, internationally recognized management practices can turn things around. Rather than starting from theory, the course builds on real administrative gaps commonly found in public healthcare facilities and works toward workable solutions.

Course Objectives

• Identify the administrative causes behind recurring problems in government hospitals, from procedural delays to weak accountability.
• Recognize how a chaotic work culture and the misuse of influence or personal connections slow hospitals down.
• Learn practical ways to raise financial returns and push for broader improvement across the hospital system.
• Apply a proper, internationally grounded administrative model suited to government hospitals.

Who Should Attend?

• Employees working at different administrative levels in hospitals and health facilities.
• Anyone qualified to run a hospital or manage one of its departments, including security, accounting, information technology, occupational safety and health, and control.

Module 1: Why Public Hospitals Struggle

• Administrative slowness as a root cause: routine, lengthy procedures, and low production quality.
• The culture of chaos and how the misuse of influence and mediation spreads inside hospitals.

Module 2: Understanding the Hospital as a System

• A brief overview of hospital management and administrative model concepts.
• Administrative sectors and departments within the hospital structure.
• How a joint administrative approach helps define health service characteristics along with institutional and quality objectives.

Module 3: Building a Total Quality Management System

• Objectives and structure of a quality management system in healthcare.
• Core elements of total quality and how they apply to improving healthcare delivery.

Module 4: Organizing the Work — Division of Labor and Administrative Sectors

• Principles of dividing work among hospital staff and departments.
• Mapping administrative sectors to avoid overlap and gaps in responsibility.

Module 5: From Good Governance to Financial Recovery

• Good management practices for medical facilities, supported by theoretical study and practical case application.
• The proper administrative model for target-driven management in hospitals and health centers, and how it links to raising financial returns.

Course Locations:

Courses are held in Egypt, Jordan, Malaysia, Turkey, England, France, Italy, Germany, Sweden, Austria, Denmark, Australia, and the United States, at a time and place suited to your schedule.

Delivery Formats:

• Group training at the Academy's centers.
• Individual training.
• Field and practical training following a developed curriculum.
• Theoretical training in dedicated halls within the Academy.

What Participants Receive:

Upon completion, participants receive a certificate accredited by the Arab British Fellowship Training Academy.