A single product defect that slips through to the customer rarely stays a small problem — it turns into returns, complaints, and a hit to the brand's reputation that costs far more than catching it early would have. This is exactly the gap that total quality control is built to close, by embedding checks and standards into every stage of production rather than treating quality as a final inspection step.

This training course from the Arab British Fellowship Training Academy gives participants a practical route into building that kind of quality culture: how to set standards that reflect what customers actually value, how to coordinate between production teams, management, and clients, and how to turn quality control into a shared responsibility rather than one department's job.

Who Should Attend?

• Executive directors and managers of total quality departments.
• R&D staff and those responsible for improving and developing production methods.
• Quality and performance-excellence specialists, including occupational safety, health, and environment professionals.
• Students and professionals seeking to build a career in quality systems and standards.

Knowledge and Benefits

After completing the programme, participants will be able to:

• Apply monitoring and follow-up techniques that catch gaps in work before they become defects.
• Study and redesign work methods to close those gaps.
• Define total quality standards from three angles at once — customers, management, and the workforce delivering the work — and use each to strengthen employee loyalty and product reliability.
• Explain the core concepts of quality and Total Quality Management, and how TQC helps spread a culture of change within an organisation.
• Use TQC as a lever for competitive advantage and institutional excellence, applying Total Quality Management alongside continuous improvement (Kaizen).
• Walk away with the practical skills and tools needed to implement TQC in a real working environment.

Module 1: Why Quality Control Matters Today

• The basic concepts, principles, and importance of quality management.
• How a solid quality infrastructure supports every other part of this plan.
• The two core dimensions of quality: products and services.

Module 2: Building the Quality Management Framework

• Distinguishing quality control from quality assurance, and where each fits.
• Setting up a Quality Management System and applying Total Quality Management principles.
• Understanding quality costs and the ISO 9001/2015 and ISO 13485 management-system requirements.

Module 3: Measuring and Monitoring Quality Statistically

• Sampling techniques and statistical methods used in quality control.
• Reading and interpreting quality-control data, including the Levey–Jennings chart.
• Building and using control charts and other graphical tools for quality data.

Module 4: Improvement Methodologies in Action

• The Kaizen methodology for continuous quality improvement.
• Six Sigma as a structured approach to reducing variation.
• Working as a unified team to drive improvement forward.

Module 5: Institutional Excellence and Compliance

• Quality dimensions in line with international standards, and the European Excellence Model (EFQM).
• Requirements for applying quality in practice: satisfying customer requirements, complying with regulations, and meeting environmental objectives.
• Environmental management, risk management, and social responsibility as pillars of institutional excellence.

Module 6: Leading Quality at the Strategic Level

• Quality planning around customer and stakeholder requirements.
• Measuring performance and driving process improvement across management systems.
• Leading enterprise performance measurement, business-process excellence, and strategic change.
• New trends in quality standards, reinforced through practical applications and discussions.