Most organizations know they want to improve, but few have a structured way to measure where they actually stand against excellence. The EFQM Model fills that gap — it is one of the most widely used frameworks in Europe and globally for evaluating and improving organizational performance, and this course puts it directly into participants' hands.

Rather than treating EFQM as an abstract framework, the course shows how to use it as a strategic tool for leading change: building a culture of innovation and continuous improvement, and delivering sustainable results that balance stakeholder expectations with real organizational performance. Participants work through the model's nine criteria and the RADAR assessment logic, then practice translating that theory into managerial decisions that build a genuine culture of excellence.

Who Should Attend?

• Executive managers and directors of quality and institutional development.
• Strategic planning officers in public and private sector organizations.
• Consultants and practitioners in performance management and institutional excellence.
• Staff working in internal control and institutional evaluation units.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Understand the foundations, criteria, and recent structural developments of the EFQM Model.
• Analyze the gap between an organization's current state and excellence requirements.
• Apply the EFQM Model to design strategic initiatives and institutional improvement plans.
• Use RADAR logic effectively in organizational assessment and planning.
• Embed a culture of excellence across all levels of the organization.

• Module 1: The Strategic Logic Behind the EFQM Model

  • Why the model was developed and why organizations adopt it
  • Its three overarching frameworks: Direction, Execution, and Results

• Module 2: Leadership and Strategy Criteria

  • The role of leadership in setting vision and values
  • Developing strategy aligned with the excellence model

• Module 3: People, Partnerships and Resources

  • Talent management and employee engagement
  • Managing resources and strategic partnerships

• Module 4: Processes, Products and Services

  • Designing value-driven processes
  • Innovation and flexibility in meeting customer expectations

• Module 5: Linking Resources to Results

  • Allocating resources against targeted results
  • The role of the value chain in supporting strategy

• Module 6: Understanding and Applying the RADAR Logic

  • RADAR components: Results, Approach, Deployment, Assessment, Review
  • Designing organizational approaches according to RADAR

• Module 7: Preparing for and Reading Institutional Assessment

  • Steps to prepare for assessment and build assessment teams
  • Interpreting performance reports and benchmarking scores

• Module 8: From Assessment to Action Plans

  • Converting evaluation results into initiatives
  • Monitoring progress and adjusting performance

• Module 9: Embedding EFQM into Organizational Culture

  • Making excellence part of organizational identity
  • Engaging all levels in adopting excellence principles