A tourism crisis rarely announces itself in advance. One morning a booking system fails, a natural disaster disrupts a destination, or a safety incident makes headlines — and weeks of planning can unravel within hours. Because tourism is unusually sensitive to external shocks, hotel and tourism management teams need a ready response, not an improvised one.

This Managing Risk and Crisis in Tourism Training Course gives participants a structured roadmap: how to classify risk, read early warning signs, and respond in a way that protects both the guest experience and the organisation's financial position. It is delivered by the Arab British Fellowship Training Academy for professionals who need to turn crisis response into a repeatable, disciplined process rather than guesswork.

• Define risk management and identify its three major forms.
• Distinguish between the three common methods of risk identification.
• Set clear objectives and best-practice steps for a risk management process.
• Respond effectively to political, legal, liquidity, operational, price and regulatory risks.
• Design and implement a practical risk management plan.
• Link risk management activities to business continuity in a tourism context.

Target Audience

• Project managers and senior project stakeholders in tourism and hospitality.
• Risk analysts and internal audit teams.
• Financial directors and legal advisors in tourism organisations.
• University and postgraduate students studying risk or tourism management.
• Anyone with a professional interest in crisis preparedness.

Module 1: Understanding the Risk Landscape in Tourism

• Defining risk management and its three major categories.
• Distinguishing the three common methods of identifying risk.
• Determinants and constraints that limit accurate risk analysis.

Module 2: Building and Running a Risk Management Plan

• Steps and best practices in the risk management process.
• Designing and implementing a plan suited to tourism operations.
• Linking risk management activities to project-management best practice.

Module 3: The Risks Unique to Tourism and Hospitality

• Reputational risk, natural disasters and food contamination scenarios.
• Terrorism-related risk and its impact on destination safety.
• Political, economic and social factors affecting tourism activity.

Module 4: Financial, Legal and Regulatory Exposure

• Legal risk from poorly documented or non-compliant contracts.
• Liquidity and operational risk within tourism and hospitality institutions.
• Price and regulatory risk, and their link to business continuity.