A single awkward word choice in a client meeting, an interrupted colleague in a team discussion, or a poorly worded email can undo weeks of relationship-building in seconds. How people talk, and how well they listen, quietly shapes careers, client relationships, and social standing far more than most people realize.

Offered by the Arab British Fellowship Training Academy, this course treats conversation as a skill that can be trained, not a personality trait some people simply have. Participants practice the mechanics of polite, confident conversation across settings — meetings, phone calls, interviews, social events, and online — and walk away better equipped to handle sensitive or awkward moments without losing composure.

Who Should Attend?

• Professionals who want to sharpen their communication skills.
• Individuals looking to strengthen their social and professional presence.
• Employees whose roles involve regular interaction with clients or colleagues.
• University students and new job market entrants building essential social skills.

What You Will Gain

• Communicate with others politely and effectively in a range of situations.
• Apply active listening techniques that improve the quality of every conversation.
• Speak with more confidence in meetings, interviews, and social settings.
• Handle awkward or difficult questions and moments with composure.
• Adapt your conversation style across cultures and contexts, including written and online communication.

Module 1: What Conversation Etiquette Really Means

• The difference between etiquette and casual small talk.
• How politeness shapes first impressions and long-term relationships.
• Everyday rules: choosing your words carefully and avoiding misunderstanding.

Module 2: Listening as the Core Skill

• Active vs. passive listening, and why it changes conversation quality.
• Listening without interrupting.
• Reading body language while you listen.

Module 3: Conversation at Work

• Etiquette for formal and informal workplace conversations.
• Managing conversations with clients and colleagues, including difficult ones.
• Phone etiquette and professional tone.

Module 4: Speaking Up With Confidence

• Expressing your opinion clearly in meetings.
• Managing your speaking time and listening to others' contributions.
• Navigating social events and conversations with people from different cultures.

Module 5: Interviews and High-Stakes Moments

• Preparing to speak confidently in interviews.
• Discussing strengths, weaknesses, and achievements without sounding awkward.
• Closing an interview or high-stakes conversation professionally.

Module 6: Written and Online Conversation Etiquette

• Writing polite, clear emails and messages.
• Responding to comments and criticism online without escalating.
• Handling embarrassing questions and difficult moments gracefully.