Most workplace conflict has nothing to do with disagreement over the work itself – it comes from a message that landed wrong, a tone that was misread, or feedback that was never actually heard. Fixing that is less about talent and more about a set of learnable skills, which is exactly what this course focuses on.

Participants work through verbal, written, and non-verbal communication side by side, practising the things that come up constantly at work: active listening, giving feedback that lands, writing a clear email, and handling a difficult conversation without losing the relationship. Role-play, case studies, and open discussion replace theory-heavy lecturing wherever possible.

By the end of the course, delivered by the Arab British Fellowship Training Academy, participants will be able to communicate clearly across formats and settings, and contribute to a workplace culture built on respect rather than friction.

Target Group:

• Professionals looking to sharpen their workplace communication skills.
• Team leaders and managers wanting better team communication and cohesion.
• Customer service representatives who need to communicate clearly with clients.
• Employees preparing for managerial or leadership roles.
• Anyone who wants to communicate clearly, respectfully, and effectively at work.

Course Objectives:

• Understand the fundamentals of professional communication and why it matters at work.
• Strengthen verbal communication for clarity and engagement, and confident public speaking.
• Write clear, professional emails, reports, and presentations.
• Read and use non-verbal cues, and practise effective, active listening.
• Handle difficult conversations and resolve conflict without damaging the relationship.
• Communicate confidently in both virtual and in-person settings.

Module 1: The Building Blocks of Workplace Communication

• Why effective communication matters, and how verbal, written, and non-verbal channels work together.
• Techniques for clear, concise speaking and building confidence in meetings and presentations.

Module 2: Listening and Giving Feedback That Lands

• Why active listening changes the outcome of a conversation.
• Giving and receiving constructive feedback without triggering defensiveness.

Module 3: Putting It in Writing (and Reading the Room)

• Professional email etiquette and structuring reports and presentations for clarity.
• Reading body language, facial expressions, and other non-verbal cues that reinforce or undercut a message.

Module 4: Handling the Hard Conversations

• Managing conflict and resolving misunderstandings assertively, without aggression.
• Adapting communication etiquette and style for online meetings and remote work.

Module 5: Communication That Builds Teams

• Developing empathy and strengthening relationships through everyday communication.
• Creating a positive communication culture that supports teamwork and collaboration.
• Practising real workplace scenarios through role-play exercises.

Course Locations:
The courses are held in the following countries: Egypt, Jordan, Malaysia, Turkey, the UK, France, Italy, Germany, Sweden, Austria, Denmark, as well as Australia and the USA.
The courses are offered at times and locations suitable for your business and schedule.

Training Program Delivery Styles:

• Group Training at Academy Centers
• One-on-One Training
• Field and Practical Training with Modern Approaches
• Theoretical Training in Designated Academy Rooms

What Does the Participant Get from the Training Program?
Upon completion of the course, participants will receive a certificate accredited by the Arab British Fellowship Training Academy for attending the mentioned training program.

Note:
We can offer this course at a time and place suitable for you. This course is offered to high-level individuals with high standards. For more information, contact the Arab British Fellowship Training Academy team.