Being put in charge of a team doesn't automatically make someone a leader people want to follow — that takes a specific set of skills, and most new managers are never taught them directly. This Training Course in Leadership and Management Skills is built to close that gap, giving participants a practical, hands-on way to develop the judgment, communication, and planning skills their role actually demands day to day.

The course is highly interactive, mixing real scenarios, group exercises, and peer discussion so participants can compare notes and see how different leadership styles play out in practice. It can also be tailored and delivered in-house, making it a cost-effective option for organisations training several people at once, at a time and place that works for them.

Who Should Attend?

• New supervisors, team leaders, and managers with little or no prior leadership training.
• Managers and owners of government and private-sector organisations.
• Office and administrative managers responsible for senior-level support.
• Administrative and executive secretaries handling day-to-day operations.

What You'll Be Able to Do

• Identify your own leadership style and adapt it to different people and situations.
• Set clear goals and performance standards for your team.
• Motivate, direct, and hold a team accountable for real results.
• Plan and prioritise your workload using effective delegation and time management.
• Handle difficult behaviour constructively and communicate with greater influence.

Module 1: What Makes a Manager Someone People Actually Follow

• Core definitions of leadership and why it matters beyond the job title
• The difference between managing and leading
• Setting the foundation for the rest of the course

Module 2: Reading Your Team and Adapting Your Style

• Different leadership styles and when each one works
• Adjusting your approach to people's social and cultural context
• Emotional intelligence as a practical leadership tool

Module 3: Setting Direction: Strategic Planning Basics

• Core concepts of strategic planning for team leaders
• Turning a strategy into goals your team can actually execute
• Participative management and building leadership within the team

Module 4: Getting More Done: Time Management and Meetings

• Practical time-management techniques that hold up under a busy schedule
• Organising and running meetings that actually reach decisions
• Modern approaches to cutting down administrative delays

Module 5: Leading Change in a Modern Organisation

• Current trends in organisational development
• Basic organisational-structure concepts every manager should know
• Building flexibility into how your team responds to change

Module 6: Handling Pressure and Solving Problems on the Move

• Practical techniques for managing work pressure
• Applying quick, innovative thinking to sudden problems
• Turning recurring problems into process improvements

Module 7: Communication and Influence That Moves People

• Communicating with greater impact in meetings and one-on-ones
• Giving constructive feedback without damaging trust
• Persuasion techniques that don't feel like pressure

Module 8: Tools and Technology for Faster, Smarter Management

• Modern technology that speeds up everyday administrative work
• Choosing the right tool for the task instead of the newest one
• Keeping the team's workflow simple as tools multiply