A project's human resources are usually its single biggest driver of success or failure, which is why developing the project team is one of the top priorities in any successful plan. Strengthening team competencies directly improves the project itself – it means following up on and resolving issues between team members, coordinating their work, and evaluating employee performance so the right corrective actions can be taken at the right time.

This course looks at team development within the wider scope of the project it serves. Managers need to understand that scope to define project phases and life cycle, use the right technical tools, and connect the start of a project to its completion – all in service of better oversight and a team that performs consistently from the first phase to the last.

Who Should Attend

• Managers and leaders who want to achieve results within a multicultural environment
• HR staff, employees and project managers
• Any small team looking to strengthen its internal relationships and understand each other better

What Participants Will Master

• How to build a winning team that consistently delivers superior results
• Creating a genuine culture of teamwork and strengthening collaboration between team members
• Building respectful, productive relationships among team members
• Resolving conflicts that arise within the team with confidence

Module 1: Why Teamwork Matters

• The concept of teamwork and its role in organisational success
• Types of team tasks and the different kinds of teams found in organisations

Module 2: Preparing People to Work as a Team

• Methods for preparing teams and getting individuals ready for group interaction
• The roles individuals take on within a team

Module 3: Communication Inside the Team

• Preparing individuals for effective communication within the team
• Improving self-expression, listening, feedback and quality conversation
• Developing the group's communication skills and the interpersonal relationships between members

Module 4: Leading and Motivating the Team

• Effective leadership styles for teams, and managing team meetings
• Analysing team members' behaviour, and what motivates people to perform
• A practical lab on achieving goals through teamwork and shared motivation to complete tasks and roles

Module 5: Understanding People and Perception

• Assumptions about human nature in dealing with others
• Practical exercises on how team members see themselves and how others see them
• Human motives and perceptual differences, and why understanding them matters for effective interaction

Module 6: Behavioural Skills for Effective Communication

• Active listening, feedback, and analysing communicative reactions
• Handling work pressure, and identifying and analysing contentious issues to reach the right decisions

Module 7: Negotiation and Cross-Cultural Skills Within Teams

• The basics of negotiating effectively with others, and handling rejection and objection
• How to persuade others and deal effectively with culturally diverse team members
• Techniques for mental influence, and motivating and directing others through difficult situations