Most organisations are not losing money because of one big mistake — they are losing it slowly, through processes nobody has re-examined since the day they were written. This advanced course from the Arab British Fellowship Training Academy is built to find and fix exactly that kind of waste.

The course starts from the ground up: what actually separates a "process" from a "procedure," how operational, administrative, and support procedures differ, and how to read an organisation's current workflows well enough to spot where time, cost, and quality are being lost.

From there, participants move into designing and documenting better procedures, applying structured improvement methodologies such as Kaizen, Six Sigma, and BPM, and building the KPIs needed to prove that a change actually worked rather than just feeling like an improvement.

The course closes by connecting all of this to change management, so that new procedures actually get adopted and stay aligned with strategic goals and regulatory requirements over time.

Who Should Attend?

• Operational and production managers
• Business development and performance improvement professionals
• Staff in quality management and strategic planning departments
• Project managers and supervisors of operational teams

Course Objectives

By the end of the course, participants will be able to:

• Distinguish between processes and procedures and classify them correctly
• Analyse current workflows to identify weaknesses and sources of waste
• Design and document efficient, standardised procedures
• Apply improvement methodologies such as Kaizen, Six Sigma, and BPM
• Build KPIs to measure and control the efficiency and effectiveness of procedures
• Manage institutional change while keeping procedures aligned with regulations and strategic goals

1. Process vs. Procedure: The Foundation

   • Difference between a process and a procedure
   • Role of procedures in efficiency and quality
   • Relationship with organisational structure

2. Classifying and Prioritising Procedures

   • Operational, administrative, and support procedures
   • Core vs auxiliary processes
   • Prioritising processes in management

3. Reading the Current State

   • Data collection and analysis steps
   • Identifying weaknesses and sources of waste
   • Process analysis tools such as flowcharts

4. Designing and Documenting Better Procedures

   • Principles of ideal procedure design
   • Balancing time, cost, and quality
   • Documentation tools, templates, and periodic review

5. Applying Improvement Methodologies

   • Kaizen, Six Sigma, and BPM principles
   • Statistical tools for performance
   • Measuring the impact of changes

6. Cutting Waste, Raising Efficiency

   • Identifying non-value-adding activities
   • Minimising repetition and complexity
   • Building a culture of improvement

7. Measuring and Sustaining the Gains

   • Defining efficiency and effectiveness KPIs
   • Gap analysis
   • Institutional change management and regulatory alignment