Every organisation, whatever its form of ownership — state, municipal, commercial or charitable — needs a clear set of internal rules on discipline and who is responsible when they are breached. Without that clarity, work efficiency drops, product quality suffers, and internal relationships built on a fair distribution of rights and responsibilities start to erode. This Arab British Fellowship Training Academy course exists to close that gap.

Clear regulation gives everyone involved the same understanding of requirements and control standards, helps staff understand the real consequences of non-compliance, and strengthens trust across the organisation.

The course also examines what happens when those rules are breached — including the dismissal decision itself — and equips participants with the practical knowledge and skills to handle discipline, dismissal, and poor performance fairly, within the framework of employment relations law and relevant case law.

Who Should Attend?

• Managers and staff in human resources and labour relations.
• Executives.
• Union organisers and senior trade union representatives.
• Small business managers.
• Employees in private and public institutions.
• Graduates and anyone interested in this field.

Objectives

By the end of the course, participants will be able to:

• Analyse the interaction between components of an advanced labour relations system, and develop strategies for managing employee relations within a complex system.
• Implement and safeguard employee relations procedures in the workplace.
• Build appropriate strategies for collective bargaining.
• Develop strategies for handling diversity and employee safety.
• Take part in resolving complex disputes and understand their strategic impact on labour relations.
• Build the practical skills needed to run fair, legally sound procedures when dealing with discipline, dismissal and poor performance.
• Manage formal and informal disciplinary hearings and investigations.

Module 1: The Employee Relations System You're Operating In

• Practicing employee relations management day to day.
• The employee relations system as a whole — its environment, and the role of staff and institutions within it.

Module 2: Performance, Discipline and Dismissal Fundamentals

• Core practices in performance management, discipline and dismissal.
• Labour law principles governing discipline and dismissal.

Module 3: Fair Process — Hearings, Objective Fairness and Case Law

• Disciplinary procedures and listening sessions, run properly.
• Objective fairness in dismissal for misconduct.
• Objective fairness in dismissal for incapacity.
• Objective fairness in dismissal for operational requirements.
• Relevant case law to know before making any of these decisions.

Module 4: Managing Health and Absence

• Managing ill health and absence fairly and consistently.

Module 5: Union Rights and Collective Bargaining

• Union rights and negotiation fundamentals.
• Advanced bargaining and collective negotiation techniques.

Module 6: Advanced Dispute Resolution and Employee Safety

• Advanced dispute resolution management.
• Advanced employee safety management.
• Resolving labour disputes for employee relations professionals specifically.

Module 7: Diversity, Equality and Workplace Procedures

• Diversity and equality as they play out in the workplace.
• Standard workplace procedures that support both.

Module 8: Strategy and Cost — Managing Employee Relations at Scale

• Advanced strategies for managing employee relations across the organisation.
• Managing the real cost of employee relations.