Trade union representatives and front-line supervisors sit at the point where policy meets people — they're the ones who explain decisions, handle friction, and keep day-to-day relations working. This programme from the Arab British Fellowship Training Academy is built specifically for in-house delivery to that group inside medium and large organisations.

By the end of the programme, participants manage themselves effectively and communicate well, carry out the functions and processes their role requires, and have a clear grasp of employee relations systems and legislation. The programme also builds their ability to manage people day to day, interact confidently with groups, handle conflict as it comes up, and apply — and take part in — the formal procedures that govern employee relations.

What Participants Will Be Able To Do

• Manage themselves and communicate effectively in their day-to-day role.
• Carry out the functions and processes their position requires.
• Apply a working knowledge of labour relations systems and legislation.
• Manage people, interact confidently with groups, and handle conflict as it arises.
• Apply, and take an active part in, formal labour relations procedures.

Who Should Attend

• Direct-line supervisors and trade union representatives in medium and large organisations.

Module 1: Conflict, Negotiation and Grievance Handling

• Conflict management, assertiveness, and negotiation.
• Grievance decisions, discipline, dismissal and disputes.

Module 2: Managing People and Groups

• Employee behaviour and needs, and leadership.
• Group behaviour and how to interact with it effectively.

Module 3: Self-Management, Communication and Business Basics

• Self-awareness, communication, presentations, and time management.
• Business goals and functions, the challenges facing business people, and an introduction to business accounting.

Module 4: Labour Relations Systems, Law and Fair Treatment

• Labour relations systems and laws, and their application within a European work environment.
• Fairness, equity and diversity in the workplace.

Course Format

• In-house training
• One-on-one training
• Group training
• Practical training

Note
We can offer this course at the location and time that suits you. This course is provided at a high standard for important individuals. For more information, contact the Arab British Fellowship Training Academy.