How you relate to the people around you at work shapes almost everything else — your productivity, your stress levels, and how far you go in your career. This program from the Arab British Fellowship Training Academy equips institutional representatives with the skills that strengthen their personal and professional relationships, reduce frustration, and improve overall well-being and social performance on the job.

Before anything else, the program pushes each participant to develop themselves and reach a clearer sense of what they want from their career, so they can find the role that truly matches their qualifications, abilities and skills. From there it builds the competencies that support career progression, clarifies each person's value as a team member, and addresses the rapid changes around us that demand a shift in attitude and new capabilities to succeed in today's world of management.

Who Should Attend?

• People who work directly with individuals and groups.
• Employees in government and private institutions.
• Supervisors and managers.
• Graduates and those interested in this field.

After completing the program, participants will be able to:

• Improve their productivity by identifying the aspects that negatively affect their overall well-being.
• Take full responsibility for their life by identifying different stressors and learning coping techniques that prevent burnout and depression.
• Discuss the concept and components of communication and explain its importance for employees in the workplace.
• Understand conflict management and apply strategies that enhance effectiveness at work.
• Organize and manage themselves according to a balanced lifestyle that increases overall life satisfaction.
• Identify and discuss behavior types — from assertive to aggressive, passive-aggressive and self-actualizing — and the patterns that shape how people behave at work.
• Discuss the meaning of self-image for an employee and how it affects the different systems they are part of.

Module 1: Knowing Your Role and Building Your Professional Image

• Understanding your role within your team, and as a team member more broadly.
• Forming a distinguished professional impression.
• Strategies to become a prominent team member, and adopting the right behavior for success.

Module 2: Growing Through Experience and Overcoming Obstacles

• Building experience from an abundance of information.
• Overcoming obstacles and enhancing your talents and strengths.
• Political skills and maturity, and the ability to adapt to a changing work environment.
• Gaining credibility, and taking initiative.

Module 3: Managing Stress and Protecting Your Well-Being

• Exploring your current level of well-being.
• Identifying the stressors you face and how to manage them.
• Reducing frustration, and developing a balanced lifestyle.

Module 4: Communication, Behavior and Self-Image at Work

• Enhancing communication skills.
• Identifying behavior types — assertive, aggressive, passive-aggressive and self-actualizing — and their impact.
• Increasing self-knowledge and self-assertion.
• Discussing the meaning of self-image for the employee.

Module 5: Managing Conflict for Better Team Performance

• Identifying conflict-management strategies.
• Understanding conflict management and enhancing effectiveness in the workplace.

Module 6: Turning Skills into Results

• Improving productivity and success.