The field of retail is one of the most thriving and growing sectors across the globe and besides that there are a lot of different challenges and responsibilities that new and experienced retail supervisors face every day.
The Retail Manager or Retail Operations Manager manages the realization of business strategies by identifying business opportunities, strengthening relationships with stakeholders, and setting standards for operations and service excellence. He is also responsible for managing the innovative and productive aspirations of the organization. He operates in a rapidly changing business environment and performs his role through his understanding of customer preferences, operational activities and industry landscape to enhance sales performance, operations and service levels. He is a resourceful, forward-looking leader capable of multitasking effectively. And he has the potential to inspire a large retail workforce.

Who should attend? 

• Those who are currently working in supervisory and leadership roles particularly in the retail sector.
• Young professionals in the retail field aiming to enhance their understanding of the roles and responsibilities of a retail supervisor.
• Learners who wish to work in the retail sector in the future.

How attendees will benefit? 

After completion of the course, delegates will be able to: 

• Acknowledge the scope and nature of a supervisory position in general and the retail setting.
• Acknowledge the responsibilities as a retail supervisor to him/herself, to his/her team, and the organization.
• Use key techniques to plan and prioritize effectively in general and retail setting.
• Know the basic concepts of leadership, team building, communication, and motivation, and what part they play in effective supervision.

• Adjusting to the Supervisory Role.
• Leadership.
• Supervisor Responsibilities – Retail Setting.
• Building rapport with your work group.
• The Retail Sector.
• Dealing with the retail sector’s challenges.
• Building a Customer Focused Retail Strategy.
• Developing a High-Performing Team.