Every day, office managers and executive assistants lose hours to repetitive tasks — sorting emails, updating schedules, compiling reports — time that could go toward higher-value work. Artificial intelligence is changing that equation fast, and administrative professionals who master it gain a real edge.

This course puts that shift into practice. Participants work hands-on with AI tools that automate routine tasks, sharpen communication, and turn scattered data into clear insights, building the confidence to bring these tools into their daily administrative role.

Who Should Attend?

• Executive and personal assistants supporting senior management.
• Office managers overseeing daily operations.
• Administrative coordinators and operations support staff.

Knowledge and Benefits

By the end of the programme, participants will be able to:

• Automate day-to-day administrative work — emails, scheduling, note-taking, and data entry — using AI-powered platforms.
• Recognise which AI tools fit which task, from productivity and scheduling apps to smart assistants and chatbots for collaboration.
• Build a working grasp of core AI concepts and how they map onto everyday administrative operations.
• Turn raw data into simple reports and trend analysis with AI tools.
• Sharpen problem-solving and decision-making using generative AI.
• Apply data protection and ethical-use practices when working with AI in an administrative context.

Module 1: Why AI Matters for Today’s Administrative Teams

• The practical case for AI in office administration — time saved, errors reduced.
• Core AI concepts and terminology explained simply.
• Separating AI myths from what’s actually useful in the workplace.

Module 2: Selecting and Applying AI Productivity Tools

• A tour of leading AI tools (Notion AI, Microsoft Copilot, ChatGPT) for administrative work.
• Matching tools to tasks: calendars, reminders, approvals, and task tracking.
• Building a personalised, no-code AI workflow for your own role.

Module 3: Smarter Communication and Writing with AI

• Drafting emails and professional messages with AI assistance.
• Translation and grammar support for multilingual correspondence.
• Summarising meetings and turning discussions into action plans.

Module 4: Data, Files, and Reporting Automation

• Automating data entry and spreadsheet work.
• Organising documents through AI-powered file systems.
• Generating reports and dashboards automatically.

Module 5: AI-Supported Decision Making

• Prioritising tasks and managing deadlines with AI assistance.
• Using brainstorming tools to generate ideas and solutions.
• Basic risk analysis and decision modelling.

Module 6: Keeping AI Use Safe, Fair, and Ethical

• Data privacy essentials for administrative AI use.
• Institutional policies governing AI in the workplace.
• Avoiding bias and misuse in day-to-day tasks.

Module 7: What’s Next: Trends and Continuous Growth

• Emerging AI trends shaping office management.
• Learning pathways to keep skills current.
• Building trust and a digital-first culture around AI adoption.