A maintenance request that sits untouched for three days, a service report duplicated across two systems, a vendor invoice chased for the fourth time this month — none of these look like a crisis on their own, but stacked across a building portfolio they quietly define how efficient, or expensive, an operation really is. Lean and Six Sigma, proven for decades in manufacturing, give facilities teams a structured way to find and fix exactly this kind of accumulated waste.

The Lean Six Sigma Process Improvement training course, delivered by Arab British Fellowship Training Academy, applies these methodologies directly to facilities operations — process mapping, the DMAIC framework, quality management, and data-driven decision making — so participants can streamline workflows, cut costs, and deliver consistently reliable service instead of managing the same recurring problems month after month.

By the end of this training course, participants will be able to:

• Apply Lean thinking to identify and eliminate the seven forms of waste in facilities processes.
• Use Six Sigma tools and statistical thinking to reduce variation and improve consistency.
• Map and analyse facilities workflows to pinpoint bottlenecks and improvement opportunities.
• Run structured improvement projects through the DMAIC framework, from define to control.
• Build quality management practices that support consistent service delivery.
• Use data and KPIs to drive evidence-based operational decisions.
• Lead and sustain process improvement initiatives across facilities teams, managing resistance to change.

Target Group

• Facilities and operations managers seeking process improvement skills
• Quality management, continuous improvement, and Lean Six Sigma practitioners
• Maintenance and service delivery managers responsible for workflow efficiency
• Operations analysts, performance improvement coordinators, and facilities team leaders

Module 1: Where Waste Hides in Facilities Operations

• Defining operational excellence within facilities management
• Origins and relevance of Lean and Six Sigma to FM
• Common barriers to achieving operational excellence in facilities teams

Module 2: Lean Thinking and the Seven Wastes

• Core principles of Lean and waste elimination
• Identifying the seven forms of waste in facilities operations
• Value stream mapping and workflow streamlining

Module 3: Six Sigma Fundamentals and Statistical Thinking

• Core concepts, objectives, and roles within Six Sigma
• Understanding process variation and its impact on quality
• Statistical tools for measuring and analysing performance

Module 4: Running Projects Through DMAIC

• Define: identifying problems and setting improvement goals
• Measure and Analyse: data collection and root cause analysis
• Improve and Control: implementing and sustaining change

Module 5: Mapping and Redesigning Workflows

• Techniques for mapping facilities management workflows
• Identifying bottlenecks in maintenance, service requests, and reporting
• Redesigning workflows for efficiency and consistency

Module 6: Embedding Quality and Data-Driven Decisions

• Establishing quality standards for maintenance and service delivery
• Using KPIs and statistical tools to guide decisions
• Communicating data-driven insights to stakeholders

Module 7: Leading Change That Sticks

• Leadership's role in driving process improvement
• Managing resistance to process change
• Embedding Lean and Six Sigma into organisational culture