Why do two companies with identical office buildings end up with completely different retention numbers? The answer rarely lives in the architecture — it lives in the daily experience of working there: whether the coffee machine works, whether a hybrid schedule is genuinely supported, whether anyone asked employees what they needed before the floor plan was redesigned. Facilities teams that manage only square footage are solving the wrong problem, and the real cost of that mistake shows up later as disengagement and empty desks nobody planned for.

This course treats Employee Wellbeing and Workplace Experience as one connected discipline rather than two separate initiatives — space design, workplace services, and hybrid office planning all feed into the same outcome: an environment people choose to use. The Designing People-Centred Workplaces: Employee Experience and Wellbeing training course, delivered by Arab British Fellowship Training Academy, gives facilities professionals a practical, measurable way to manage that outcome instead of guessing at it.

By the end, participants can design experiences grounded in real employee needs, run services that hold up under daily use, and build the evidence base that turns workplace investment into a decision leadership actually backs.

By the end of this course, participants will be able to:

• Diagnose why a facility might look fine on paper yet still under-deliver on employee wellbeing.
• Embed wellbeing principles directly into space and service design decisions.
• Design and run workplace services and hybrid office models that hold up under real daily use.
• Build feedback loops that turn employee input into visible, credible improvements.
• Select workplace experience metrics that mean something, and build the business case around them.

Target Group

• Facilities directors and workplace services professionals
• Employee experience and HR business partners involved in workplace strategy
• Office and hybrid workplace coordinators
• Anyone responsible for translating employee feedback into facilities decisions

Module 1: The Real Cost of Getting Workplace Experience Wrong

• Why disengagement and attrition are facilities problems, not just HR ones
• Connecting workplace experience to measurable business outcomes from day one
• Building the initial case for treating experience as a managed discipline

Module 2: Wellbeing by Design, Not by Accident

• Physical design choices that genuinely support comfort, focus, and health
• Telling the difference between real wellbeing investment and a wellness poster campaign
• Balancing wellbeing ambitions against real operational and budget constraints

Module 3: Services and Hybrid Environments People Actually Rely On

• Identifying which workplace services genuinely shape daily experience
• Designing space and services for offices where presence can't be assumed
• Keeping service quality consistent when attendance patterns are unpredictable

Module 4: Listening Systems That Actually Change Something

• Structuring feedback channels that surface real concerns, not noise
• Separating one-off complaints from patterns worth acting on
• Closing the loop: making improvements visible to the people who asked for them

Module 5: Measuring and Selling Workplace Experience

• Choosing metrics that reflect genuine improvement, not vanity numbers
• Using experience data to guide ongoing space and service decisions
• Framing the investment case in terms that get leadership buy-in