Most facilities teams don't have a waste problem because they're careless — they have one because nobody ever mapped where the waste actually is. A workflow that's always been done a certain way keeps eating time and budget simply because no one questioned it.

The Arab British Fellowship Training Academy designed the Operational Excellence in Facilities Management Using Lean and Six Sigma Principles Training Course, part of its Training Courses In Facilities Management under the Management category, to give facilities professionals the Lean and Six Sigma tools to find that waste, fix the process behind it, and keep quality high while doing it.

• Develop strategies for achieving Facilities Operational Excellence.
• Apply Lean principles to eliminate waste and Six Sigma methods to reduce variation and defects.
• Run process improvement initiatives that fix bottlenecks, not just symptoms.
• Strengthen quality management systems to support consistent service delivery.
• Measure operational performance with KPIs and use the data to drive decisions.
• Improve resource utilisation and operational productivity.
• Build a culture of continuous improvement that supports wider organisational goals.

Target Audience

• Facilities, Operations, Maintenance and Quality Managers.
• Continuous Improvement Managers and Process Improvement Specialists.
• Asset, Project, Building Services and Engineering Managers.
• Anyone responsible for facilities operational excellence, quality or operational performance.

Module 1: What Operational Excellence Looks Like in Facilities

• Principles of Facilities Operational Excellence and operational performance frameworks.
• Process mapping and performance measurement.
• Operational governance.

Module 2: Lean — Finding and Removing Waste

• Fundamentals of Lean and waste identification and elimination.
• Value stream mapping.
• Standardised work processes and workplace organisation using 5S.

Module 3: Six Sigma — Controlling Variation and Defects

• Fundamentals of Six Sigma and the DMAIC methodology.
• Process capability analysis and root cause analysis.
• Statistical process control.

Module 4: Redesigning Processes That Don't Work

• Practical process improvement techniques and workflow optimisation.
• Bottleneck analysis.
• Business process redesign and continuous performance enhancement.

Module 5: Quality Systems and Measuring What Matters

• Best practices in quality management, service quality standards and quality assurance methods.
• Performance audits and compliance and continuous monitoring.
• Key Performance Indicators, performance dashboards and benchmarking.

Module 6: Making Excellence Stick

• Leadership for operational excellence and employee engagement.
• Change management and innovation in facilities operations.
• Sustaining long-term operational improvements.