A building can look fully operational and still be losing money quietly — through energy waste, reactive maintenance, underperforming contracts, or a workplace experience nobody is actually measuring. The Facilities That Perform: A Practical Guide to Buildings, Assets and Workplace Excellence Training Course by Arab British Fellowship Training Academy gives facilities professionals the tools to find and fix those hidden costs.

The program works across the full scope of facilities management — building services and maintenance planning, asset performance, energy management, safety, supplier and contract management, business continuity, and workplace quality — building toward one goal: connecting day-to-day facility operations to organizational objectives, extending asset life, controlling costs, and keeping the workplace safe, reliable and productive.

Who Should Attend?

• Facilities, buildings, asset and general services managers.
• Maintenance, operations, energy, health and safety professionals in facility management.
• Managers and supervisors responsible for building services, contracts and suppliers.
• Asset management, property, sustainability and workplace improvement professionals.

Knowledge and Benefits:

After completing the program, participants will be able to master the following:

• Develop a comprehensive understanding of facilities management and its contribution to organizational performance.
• Improve approaches to managing buildings, assets, maintenance and operational services.
• Strengthen the ability to manage energy, resources and facility-related risks efficiently.
• Apply effective supplier and contract management and service quality measurement.
• Use structured methods to improve the workplace environment and extend asset sustainability.

Module 1: Facilities Management as a Strategic Function

• Definition, scope and role of facilities management in modern organizations.
• Relationship between facilities management and strategic objectives.
• Functions and responsibilities of operations and service teams.

Module 2: Managing Buildings and the Workplace Environment

• Building components and requirements for effective daily operation.
• Space management, shared facilities and support services.
• Standards for workplace quality and occupant comfort.

Module 3: Asset and Property Lifecycle Management

• Asset classification and assessment of condition and value.
• Asset registers, lifecycle management and condition monitoring.
• Asset replacement, renewal and lifecycle extension planning.

Module 4: Maintenance, Operations and Reliability

• Preventive, predictive and corrective maintenance.
• Maintenance planning and work-order management.
• Reliability, availability and equipment performance indicators.

Module 5: Energy, Resources and Sustainability

• Principles of energy efficiency and resource conservation.
• Monitoring consumption and cost-control policies.
• Sustainability principles, waste management and environmental impact reduction.

Module 6: Safety, Risk and Business Continuity

• Identifying risks associated with buildings, systems and services.
• Workplace health and safety requirements and emergency procedures.
• The role of facilities management in business continuity and service recovery.

Module 7: Contracts, Suppliers and Service Quality

• Developing and managing facilities service contracts and service levels.
• Monitoring supplier performance and contractual obligations.
• Establishing quality standards and measuring occupant satisfaction.

Module 8: Digital Tools and Performance Management

• Computerized facilities and maintenance management systems.
• Using data and digital monitoring to track assets and services.
• Key performance indicators, reporting and analysing performance data.

Module 9: Delivering Workplace Excellence and Continuous Improvement

• Standards of excellence in facilities service delivery.
• Improving employee and occupant experience.
• Building improvement plans and a continuous framework for reviewing performance.