"You can't improve what you don't measure" is easy to say and hard to apply inside a logistics operation with dozens of moving variables — transport, warehousing, inventory, and service levels all competing for attention. Delivered by Arab British Fellowship Training Academy, the Measuring and Improving Logistics Performance Training Course sits within the Management category of the Logistics and Supply Chain Training Courses list and gives participants a practical way to turn operational data into decisions that actually improve performance.

The course works through performance metrics, balanced scorecard thinking, benchmarking, and logistics dashboard design as one connected system for tracking and improving results. Participants come away able to choose the right KPIs, build dashboards people actually use, compare performance against industry standards, and translate the numbers into concrete improvement plans.

• Select the Logistics KPIs that actually matter for a given operation, instead of tracking everything.
• Build and interpret performance metrics across transportation, warehousing, and delivery.
• Apply balanced scorecard thinking to connect logistics performance with wider business strategy.
• Use benchmarking to compare performance against industry standards and close identified gaps.
• Design logistics dashboards that turn data into decisions rather than just reports.
• Translate measurement results into concrete productivity and continuous improvement plans.

Target Audience

• Logistics, Supply Chain, and Warehouse/Distribution Managers.
• Transportation and Fleet Managers.
• Operations Managers and Business Leaders.
• Procurement and Supply Chain Specialists.
• Performance Improvement Professionals responsible for logistics planning and evaluation.

Module 1: Choosing What to Measure — Logistics Performance Metrics

• Why Logistics KPIs matter and how poor measurement leads to poor decisions.
• Identifying the right performance metrics for transportation, warehousing, and delivery.
• Evaluating cost, quality, and service-level indicators together.
• Selecting KPIs that match organisational goals rather than industry defaults.

Module 2: Turning Data into Decisions — Dashboards and Reporting

• Designing logistics dashboards that people actually use.
• Presenting KPI results through clear, visual reporting.
• Using data analysis to support faster operational decisions.
• Improving visibility across logistics processes end to end.

Module 3: Knowing Where You Stand — Benchmarking Logistics Performance

• Why benchmarking matters for continuous logistics improvement.
• Comparing performance against industry standards and competitors.
• Identifying performance gaps and root causes.
• Turning benchmarking results into concrete action plans.

Module 4: Connecting Logistics to Strategy — The Balanced Scorecard Approach

• Understanding the balanced scorecard approach and its four perspectives.
• Linking logistics objectives with broader business strategy.
• Tracking financial, operational, and customer-related performance together.
• Applying strategic measurement frameworks in a logistics context.

Module 5: From Measurement to Momentum — Productivity and Continuous Improvement

• Measuring logistics productivity and efficiency accurately.
• Identifying improvement opportunities hidden inside performance data.
• Developing continuous improvement strategies built on measurement.
• Creating sustainable, ongoing performance management systems.