One front-desk employee clicking a convincing email is often all it takes for a hotel’s guest database, payment systems, and reservations to be exposed — and unlike a lost key card, a data breach does not stay contained to one room. Hotels handle a steady stream of payment details, passports, and personal information every day, which makes hospitality one of the more attractive, and more exposed, targets for cybercriminals. The Protecting Hotels From Cyber Threats Training Course by Arab British Fellowship Training Academy is built around that exposure, not around cybersecurity theory.

The course starts with the threats hospitality staff actually encounter — phishing, ransomware, and insider mistakes — before moving into protecting the systems those threats target: guest data, payment platforms, PMS, and hotel Wi-Fi. Participants also build the incident response and reporting habits that limit damage when, not if, something goes wrong, and finish with the governance and compliance knowledge needed to keep hospitality cybersecurity a standing priority, not a one-time training topic.

• Recognise the cyber threats hospitality staff encounter most: phishing, ransomware, and insider risk
• Apply data protection principles to safeguard guest information
• Protect PMS, payment systems, and hotel Wi-Fi from common vulnerabilities
• Identify, assess, and mitigate cyber risk within daily hospitality operations
• Respond to and report security incidents in a way that limits damage
• Support business continuity and recovery planning after an incident
• Understand cybersecurity governance, compliance, and organisational responsibilities
• Build a security-aware culture across hospitality teams

Target Audience

• Hotel general managers and operations managers
• Front office and guest services managers
• Hospitality IT professionals
• Hospitality supervisors and team leaders
• Resort and tourism managers
• Risk and compliance professionals in hospitality
• Anyone responsible for protecting hospitality information systems

Module 1: The Threats Hospitality Staff Actually Face

• Common cyber attacks, malware, and ransomware in hospitality
• Phishing, social engineering, and insider threats

Module 2: Protecting Guest Data and Hotel Systems

• Data protection principles and guest information security
• Securing digital systems: network security, endpoints, and cloud awareness

Module 3: Securing the Technology Hotels Run On

• PMS and payment system security
• Wi-Fi and mobile technology security

Module 4: Hotel Security and Access Control

• Strengthening physical and digital security together
• Access control systems and secure operational procedures

Module 5: Managing Cyber Risk Before It Becomes an Incident

• Identifying, assessing, and mitigating cyber risk
• Building early-warning practices within daily operations

Module 6: Responding When Something Goes Wrong

• Incident response planning and reporting security incidents
• Business continuity and recovery strategies

Module 7: Governance, Compliance, and a Security-Aware Culture

• Cybersecurity governance and organisational responsibilities
• Security awareness training, password management, and safe online practices for employees