Guests remember people, not property. A beautifully designed hotel with disengaged, undertrained staff will lose to a modest property with a motivated team every time — which is why human resource management in hospitality isn't a back-office function, it's the mechanism behind service quality itself. The People & Talent Management in Hospitality Training Course, delivered by Arab British Fellowship Training Academy, is part of the Hospitality and Tourism Training Courses and builds the HR capability that hospitality and tourism organisations depend on for consistent service.

The course connects HR theory to the realities of hospitality operations, an approach also reflected in the Hospitality Management Excellence Training Course. Participants learn how to recruit and plan a workforce suited to hospitality's staffing patterns, how to keep employees engaged and developing through effective training, how to manage performance fairly, and how to apply HR strategy that supports both operational efficiency and long-term service quality.

By the end of this course, participants will be able to:

• Explain why HR performance directly drives service quality in hospitality organisations
• Apply effective recruitment and workforce planning strategies suited to hospitality staffing patterns
• Design engagement, training, and development initiatives that improve retention
• Manage employee performance fairly through clear standards, reviews, and feedback
• Apply HR policies, employment relations practices, and ethical standards correctly
• Develop and lead a long-term HR strategy that supports organisational growth

Target Audience

• Human resource managers and officers
• Hospitality managers and supervisors
• Hotel and resort HR professionals
• Learning and development professionals
• Operations managers responsible for workforce management
• Individuals seeking expertise in hospitality HR

Module 1: Why People Strategy Is Hospitality's Real Product

• Strategic importance of HR in hospitality organisations
• HR functions and their link to guest-facing service quality
• Roles and responsibilities of HR professionals

Module 2: Finding and Planning the Right Workforce

• Effective recruitment strategies for hospitality businesses
• Workforce sourcing, candidate selection, and hiring best practices
• Forecasting staffing needs and aligning them with business objectives

Module 3: Keeping Talent Engaged and Growing

• Improving employee engagement and building a positive organisational culture
• Employee motivation and retention strategies
• Designing training programmes and coaching for skills development

Module 4: Managing Performance Fairly and Consistently

• Setting performance standards and objectives
• Conducting employee performance reviews and managing feedback
• Recognising and rewarding employee performance

Module 5: Employment Relations, Compliance & Ethics

• Managing employee relations and workplace conflict resolution
• Understanding HR policies and organisational procedures
• Promoting ethical HR practices

Module 6: Leading HR Strategically in Hospitality

• Developing long-term HR strategies aligned with business goals
• Leading HR teams effectively
• Driving continuous improvement in hospitality workforce management