When a hotel loses power for two days, or a resort's water supply fails during peak season, the properties that recover fastest are rarely the ones improvising on the spot — they are the ones that planned for exactly this months earlier. The Operational Continuity Planning for Hotels & Resorts Training Course, delivered by Arab British Fellowship Training Academy under its Hospitality & Tourism Management Courses, gives hospitality professionals a practical method for keeping essential services running when the unexpected happens.

Participants work through how to identify which operations matter most when disruption strikes, assess and prioritise operational risks, coordinate a calm response and clear communication with guests and staff, and rebuild operations, finances and reputation once the incident has passed. The course draws on internationally recognised business continuity frameworks adapted specifically to hotel and resort operations, so delegates leave with a plan they can actually apply rather than a theoretical model.

• Explain why business continuity matters specifically for hotel and resort operations.
• Conduct a business impact analysis to identify the most critical operational functions.
• Assess and prioritise operational, supply chain and vendor risks.
• Apply crisis response procedures and lead teams through an emergency.
• Communicate clearly with guests, employees, suppliers and stakeholders during a disruption.
• Maintain essential guest services across departments while operations are affected.
• Plan the recovery of services, finances and reputation after an incident.
• Test continuity plans through exercises and improve them continuously.

Target Audience

• Hotel General Managers and Resort Managers
• Hospitality Operations, Front Office and Housekeeping Managers
• Food and Beverage, Engineering and Facilities Managers
• Risk and Compliance Professionals and Security Managers
• Business Continuity Coordinators and Emergency Response Teams
• Hospitality Consultants and Tourism Industry Professionals
• Department Supervisors responsible for operational resilience

Module 1: What Happens When Operations Stop Without Warning

• Principles of business continuity management in hospitality
• The business continuity lifecycle and international standards

Module 2: Finding and Prioritising Your Critical Risks

• Identifying operational threats and conducting business impact analysis
• Critical business functions and risk prioritisation techniques
• Preventive controls, supply chain continuity and vendor contingency planning
• Cybersecurity considerations for hospitality operations

Module 3: Responding to the Incident and Talking to Everyone Involved

• Emergency response structures and incident management procedures
• Leadership during emergencies
• Internal, guest, media and stakeholder communication protocols

Module 4: Keeping Guest Services and Departments Running

• Maintaining essential guest services during disruption
• Workforce and departmental continuity coordination
• Infrastructure resilience

Module 5: Recovering Operations, Finances and Reputation

• Recovery planning and service restoration priorities
• Financial recovery considerations
• Reputation recovery management

Module 6: Testing the Plan and Improving It Over Time

• Business continuity exercises, simulation and scenario planning
• Performance evaluation and continuous improvement framework