When a network goes down, every minute of downtime translates directly into lost productivity, frustrated staff, and sometimes lost revenue. What separates a quick fix from a prolonged outage is rarely luck — it is a technician who understands network architecture well enough to diagnose the real cause instead of guessing. This course from the Arab British Fellowship Training Academy in Troubleshooting and Network Administration is built to produce exactly that kind of technician.

Participants work through network fundamentals, systematic diagnosis of common failures, device and service administration, wireless and security troubleshooting, and the performance-monitoring habits that catch problems before users ever notice them.

Who Should Attend?

• IT technicians and support staff involved in troubleshooting network issues.
• Network administrators responsible for maintaining enterprise connectivity.
• System administrators managing servers and integrated network environments.
• Technical managers overseeing IT infrastructure and operations.

Knowledge and Benefits:

After completing the course, participants will be able to master the following:

• Understand network structure, protocols, and IP addressing well enough to diagnose issues fast.
• Systematically resolve routing, switching, and connectivity failures.
• Administer network devices, servers, and services with confidence.
• Monitor network performance and troubleshoot wireless connectivity.
• Apply security and access-control best practices while resolving technical issues.

Module 1: Understanding the Network Before You Fix It

• Components of network infrastructure: switches, routers, firewalls.
• Differences between LAN, WAN, and other network types; the OSI model.
• Identifying physical, logical, and configuration-related failures.
• Recognizing latency, bottlenecks, and connectivity loss with basic diagnostic tools.

Module 2: Getting Addressing Right — IP and Subnetting

• Understanding IP addressing and subnet mask configuration.
• Troubleshooting IP conflicts and DHCP-related issues.
• Implementing static vs. dynamic IP configurations.

Module 3: Diagnosing Routing and Switching Problems

• Diagnosing routing loops and unreachable networks.
• Troubleshooting VLAN misconfigurations and port issues.
• Ensuring proper gateway and routing table functionality.

Module 4: Administering Network Devices Day to Day

• Managing configurations on switches and routers.
• Backing up and restoring device settings securely.
• Updating firmware and managing hardware lifecycle.

Module 5: Watching Performance Before It Becomes a Problem

• Using SNMP, NetFlow, and other monitoring protocols.
• Analyzing bandwidth usage and traffic patterns.
• Identifying performance degradation through metrics.

Module 6: Troubleshooting Wireless Connectivity

• Addressing interference, coverage gaps, and signal loss.
• Securing wireless networks through proper configuration.
• Managing authentication and client connectivity issues.

Module 7: Keeping Servers and Services Running Securely

• Managing DNS, DHCP, and file-sharing services.
• Troubleshooting service availability and logging system events for fault isolation.
• Managing firewalls, NAT, and port forwarding rules.
• Identifying unauthorized access and implementing secure access through VPNs and ACLs.

Module 8: Building Troubleshooting Habits That Prevent Repeat Problems

• Documenting issues and maintaining troubleshooting logs.
• Creating maintenance schedules and update plans.
• Building resilient networks through preventive practices.