Office environments are moving fast from routine task management toward dynamic, data-informed coordination — and administrative professionals are expected to keep pace.

This course meets that shift head-on: hands-on training with AI tools built for office use, aimed at streamlining repetitive work, sharpening communication, and supporting better planning. By the end, participants will apply AI solutions confidently, cutting through routine tasks to focus on higher-value coordination work.

Who Should Attend?

• Administrative and office professionals looking to modernise daily workflows.
• Executive assistants and team coordinators handling scheduling, documentation, and communication.
• Anyone in an office role wanting a practical, hands-on introduction to AI tools.

Knowledge and Benefits

By the end of the programme, participants will be able to:

• Automate repetitive office tasks, saving time and cutting down on manual errors.
• Apply AI tools across communication, scheduling, and document management as one connected workflow.
• Use AI to support planning, prioritisation, and day-to-day organisation.
• Build the core AI knowledge and digital confidence needed to bring these tools into daily administrative duties.

Module 1: The Changing Role of Administrative Professionals in an AI Office

• What AI actually is versus common myths, in an office context.
• How the administrative role is shifting from routine tasks to strategic support.
• What modern offices now expect from administrative technology use.

Module 2: Taming the Inbox — AI for Email and Internal Communication

• Filtering, sorting, and flagging messages intelligently.
• Drafting smart replies and scheduling follow-ups automatically.
• Cutting response time with AI-generated content suggestions and built-in features inside Outlook and Gmail.

Module 3: Calendars and Task Prioritisation Made Simple

• Finding meeting times automatically and resolving conflicts.
• Coordinating across multiple calendars.
• Setting smart reminders and tracking task progress with automated reporting.

Module 4: Document Management with AI

• Automatic file naming, storage, and organisation.
• Converting scanned documents into editable formats.
• Retrieving files quickly through smart search.

Module 5: Cutting Manual Data Entry

• Auto-filling forms and repetitive fields.
• Extracting data from PDFs and spreadsheets.
• Building templates that update dynamically.

Module 6: Working Across Cloud-Based AI Platforms

• Collaborating on shared documents with AI-enhanced suggestions.
• Syncing data securely across devices and users.
• Real-time updates and version control.

Module 7: Staying Secure in an AI-Driven Office

• Data privacy considerations when using AI.
• Understanding permissions and access control.
• Choosing AI tools with reliable built-in safeguards.