Plenty of Scrum Masters are excellent facilitators - they run a clean stand-up and keep the board tidy - without ever coaching anyone toward genuine ownership or growth. This ICP-ACC Agile Coach Training Course from Arab British Fellowship Training Academy is built around that exact gap: the difference between managing a team's mechanics and coaching its people.

The course opens by drawing a clear line between coaching, mentoring, and simply directing, then builds the coaching mindset itself - internalising agile values and principles rather than just quoting them - alongside the ethics, confidentiality, and self-awareness that professional coaching demands.

From there, attendees pick up the core coaching toolkit: active listening, powerful questioning, and structured coaching conversations. These skills get applied directly to supporting Scrum Masters, Product Owners, and team members in their own development, and to facilitating Agile ceremonies and retrospectives that create genuine psychological safety rather than a box-ticking exercise.

The later modules move from individuals to teams and systems: taking a team through the stages of development toward high performance, handling dysfunction and conflict before it derails delivery, and coaching Agile transformation across multiple teams and departments. The course closes on the coach's own growth - reflective practice and building a coaching portfolio - so the learning does not stop once the certificate is issued.

Objective: key objectives of this course are:

• Distinguish coaching from mentoring and directing, and build a genuine Agile Coaching mindset.
• Apply core coaching skills - active listening, powerful questioning, and structured conversations - to support individuals and teams.
• Support Scrum Masters, Product Owners, and team members in role-specific growth, and facilitate Agile ceremonies and retrospectives effectively.
• Guide teams through the stages of development toward high performance, and handle conflict and dysfunction constructively.
• Coach Agile transformation across multiple teams and the wider organisation, and commit to your own continuous development.

Who Should Attend?

This course is ideal for:

• Agile Coaches, Scrum Masters, and Team Leaders
• Product Owners and Project Managers wanting to learn coaching skills
• Organisational Change Agents and Transformation Leads
• Experienced Agile professionals seeking Agile Coach certification
• Anyone involved in an Agile adoption or team development initiative

How Will Attendees Benefit?

• A genuine coaching mindset: the values and presence of an Agile Coach, ready to nurture people rather than just manage process.
• Globally recognised certification: the ICP-ACC credential from ICAgile, adding credibility and career value.
• Practical mastery of coaching: active listening, powerful questioning, and other core professional coaching tools through practice and role play.
• Stronger team dynamics: steering Agile teams toward better cooperation, ownership, and high performance.
• Proactive conflict and safety tools: strategies for tackling conflict, building psychological safety, and handling resistance.
• Organisational reach and ongoing growth: coaching Agile transformation across departments, backed by continuous self-reflection and development.

Module 1: From Directing to Coaching: The Mindset Shift

• The role of an Agile Coach versus a traditional team lead
• Developing an agile mindset and coaching presence
• Distinguishing coaching from mentoring
• Ethics, professionalism, and self-awareness

Module 2: The Core Coaching Toolkit

• Core coaching competencies
• Active listening and powerful questioning
• Coaching conversation frameworks

Module 3: Supporting Roles and Facilitating the Work

• Supporting Scrum Masters, Product Owners, and team members in role-specific growth
• Leading Agile ceremonies effectively
• Designing and facilitating retrospectives that create real safety for collaboration

Module 4: Getting Teams to High Performance, and Through Conflict

• Team development stages (Tuckman's model) and the Drexler/Sibbet Team Performance Model
• Creating team agreements and promoting ownership
• Identifying and addressing dysfunction, and building psychological safety
• Managing resistance and interpersonal conflict

Module 5: Coaching the System, and Coaching Yourself

• Coaching across multiple teams and understanding organisational systems and culture
• Supporting Agile transformation and systemic change
• Reflective practice, ongoing professional development, and building a coaching portfolio