Change programmes stall most often not because the plan was wrong, but because nobody on the ground had the tools to adapt it as reality shifted. This Change Agent Certification Training Course, delivered by the Arab British Fellowship Training Academy, is built around exactly that gap — equipping people who sit close to the work with practical, Agile-based techniques for planning, running and sustaining change.

The course is intentionally light on theory and heavy on practice: exercises, checklists, questionnaires and ready-to-use models that participants can adapt to whichever change initiative they are handling, large or small. Certified attendees leave able to plan a change roadmap, prioritise activities by business value, manage stakeholder relationships with empathy and trust, and help resistance turn into engagement.

Objectives

By the end of this course, participants will be able to:

• Understand how Agile approaches reshape change management and who is affected by it.
• Build a roadmap covering the processes, activities and information an Agile change initiative needs.
• Prioritise change activities by business value and manage relationships with empathy and trust.
• Apply ready-made checklists, questionnaires and models to specific change situations.
• Build change-ready environments and manage resistance while sustaining motivation.
• Handle change at any scale, from small adjustments to organisation-wide transformation.
• Prepare for and sit the Agile Change Agent certification exam.

Who Should Attend

• Change managers, change agents and transformation leads.
• Project and programme managers, Agile coaches and Scrum Masters.
• Business analysts, product owners and HR professionals driving change.
• Anyone involved in or affected by organisational change.

Module 1: The Change Agent's Role in an Agile World

• Traditional versus Agile approaches to change
• Where a change agent fits inside Agile delivery
• Overcoming resistance in fast-moving environments

Module 2: Mapping and Prioritising Change

• Building change roadmaps
• Agile change strategy and iteration planning
• Tools for visualising and tracking change progress

Module 3: Engaging Stakeholders and Building Commitment

• Identifying and analysing stakeholders
• Communication techniques for Agile change
• Building trust, empathy and lasting engagement

Module 4: Shaping a Change-Ready Culture

• Leading with influence rather than authority
• Fostering adaptability and resilience across teams
• Encouraging collaboration and continuous improvement

Module 5: Applying the Toolkit — Workshop and Case Studies

• Group activities and real-world case studies
• Practical application of the Agile change toolkit
• Preparing for the Agile Change Agent certification exam