Most teams that struggle with Scrum aren't missing a framework - they're missing someone who actually protects it day to day. That is the role this course, delivered by the Arab British Fellowship Training Academy, prepares attendees to fill: not just memorising Scrum theory, but learning how a Scrum Master keeps Sprint Planning, Daily Scrum, Sprint Review and Retrospective meaningful instead of becoming empty rituals.

Attendees work through the Product Backlog, Sprint Backlog and Definition of Done, then move into estimation, velocity tracking and burndown charts as tools for spotting problems early rather than reporting them late. Servant leadership, conflict resolution and Agile coaching round out the practical skillset, and the final stretch of the course is dedicated entirely to exam readiness for the Certified Scrum Master (CSM) credential.

• Explain how the Scrum Master, Product Owner and Development Team roles create accountability without a traditional hierarchy.
• Run every Scrum event - Sprint Planning, Daily Scrum, Sprint Review and Retrospective - so each one delivers real value.
• Use the Product Backlog, Sprint Backlog and Definition of Done to keep scope and quality under control.
• Estimate and track work with story points, velocity and burndown charts instead of guesswork.
• Practise servant leadership, conflict resolution and Agile coaching to build self-organising teams.
• Prepare directly for the Certified Scrum Master (CSM) exam, including common pitfalls and practice questions.

Target Audience

• Team leaders and project coordinators moving into Agile roles
• Software developers and engineers working in Scrum teams
• Business analysts and Product Owners
• Professionals transitioning between Agile environments
• Anyone preparing to sit the Scrum Master certification exam

Module 1: What a Scrum Master Actually Does

• The problem Scrum solves compared to traditional delivery
• Scrum Master, Product Owner and Development Team: who owns what
• How the three roles create accountability without hierarchy

Module 2: Running the Scrum Cycle - Events That Keep Teams Aligned

• Sprint Planning and setting a realistic sprint goal
• Daily Scrum as a coordination tool, not a status report
• Sprint Review and Sprint Retrospective as real feedback loops

Module 3: Scrum Artifacts and the Definition of Done

• Product Backlog vs Sprint Backlog - keeping them honest
• The Increment and what "done" really means
• Using the Definition of Done to prevent scope creep

Module 4: Estimating and Tracking Work Without Guesswork

• User stories, story points and Planning Poker
• Velocity, burndown charts and empirical process control
• Turning tracking data into sprint-level decisions

Module 5: Leading Without Authority - Servant Leadership in Practice

• Characteristics of a servant leader
• Embedding Scrum values - commitment, focus, openness, respect, courage - into daily behaviour
• Removing impediments and resolving conflict

Module 6: Coaching Teams Toward Agile Maturity

• Coaching techniques for Agile teams
• Building high-performing, self-organising teams
• Supporting organisation-wide Agile transformation

Module 7: CSM Exam Readiness

• Key concepts and practice questions
• Common exam pitfalls and how to avoid them
• Final review strategy before test day