The ASQ Certified Manager of Quality/Organizational Excellence credential doesn't just test whether you know quality tools — it tests whether you can lead with them. This Training Course by the Arab British Fellowship Training Academy takes quality managers and improvement specialists through the full body of knowledge behind the certification, from strategic leadership and customer focus to process management, risk, and resource planning.

Rather than treating the exam as a memorisation exercise, the programme builds the managerial judgment the credential is designed to certify, then closes with focused review of the exam's structure and question formats so participants walk in prepared.

Who Should Attend?

• Quality managers and quality assurance professionals preparing for ASQ certification.
• Department heads and operational managers responsible for performance improvement.
• Continuous improvement specialists working across quality management systems.
• Professionals seeking leadership roles in quality, compliance, and organisational excellence.

Programme Objectives

By the end of the course, participants will be able to:

• Cover the full ASQ CMQ/OE body of knowledge and understand the exam requirements.
• Lead quality initiatives that support organisational goals and strategic priorities.
• Apply quality management systems, process management, and performance measurement methods.
• Strengthen leadership competencies in team management, risk-based thinking, and resource planning.
• Walk into the certification exam prepared, through structured review of its format and content.

• Module 1: Quality Leadership as a Management Discipline
  • Principles and concepts of quality management, and how quality systems and excellence models evolved.
  • Roles and responsibilities of quality leaders.
  • Strategic planning and deployment, and aligning quality objectives with organisational priorities.
• Module 2: Putting Customers and Stakeholders First
  • Understanding customer requirements and expectations.
  • Methods for measuring customer satisfaction.
  • Identifying and engaging stakeholders effectively.
• Module 3: Measuring Performance Through Quality Systems
  • Performance measurement frameworks, KPIs, and monitoring organisational effectiveness.
  • Structure and components of quality management systems.
  • Documentation, control requirements, and quality policy development.
• Module 4: Improving Processes That Move the Needle
  • Process identification and mapping techniques.
  • Process control methodologies and continuous improvement principles.
• Module 5: Leading Teams and Managing Risk
  • Building and leading effective teams, workforce planning, and competency management.
  • Communication and employee engagement.
  • Risk identification, assessment, and risk-based thinking in quality management.
  • Data-driven decision-making approaches.
• Module 6: Managing Resources and the Supply Chain
  • Supplier qualification and evaluation.
  • Resource planning, allocation, and monitoring supplier performance.
• Module 7: Getting Ready for the ASQ CMQ/OE Exam
  • Review of the major certification knowledge domains.
  • Understanding exam structure and question formats.
  • Practical strategies for effective exam preparation.