A process that nobody has looked at in years is not neutral — it is quietly wasting time, money and goodwill every day it keeps running unexamined. The Mapping and Fixing Broken Processes course from the Arab British Fellowship Training Academy gives professionals a structured way to see exactly where a workflow breaks down, why, and what to do about it.

Participants learn to map processes visually, apply improvement approaches such as Lean and Six Sigma alongside re-engineering methods, and trace inefficiencies back to their root cause rather than treating symptoms. The course closes the loop with practical guidance on using technology to automate what should be automated, and on measuring performance so improvements actually hold over time — all delivered in a way that builds buy-in from the people the process affects.

Who Should Attend?

• Owners, managers, project teams and business analysts across small, medium and large organisations.
• Project leaders and individuals working to improve process effectiveness.
• Quality managers, quality engineers, business process owners and process improvement managers.
• System implementers, management representatives, system coordinators, change managers and improvement teams.

Objectives and Benefits:

• Understand how business processes drive organisational performance and why they need active management.
• Create and read process maps to visualise workflows and pinpoint inefficiencies.
• Apply improvement and re-engineering methods to reduce waste and increase productivity.
• Use root cause analysis to solve operational problems at their source, not just their symptoms.
• Build performance metrics that keep process improvements in place over time.

Module 1: Why Processes Make or Break Organisational Performance

• How business processes drive performance, and the key elements that make one up
• Why efficient processes matter for strategic goals and operational success
• The connection between process management and organisational strategy

Module 2: Seeing the Workflow — Process Mapping in Practice

• Tools and techniques for creating clear, accurate process maps
• Visualising workflows to identify inefficiencies, redundancies and bottlenecks
• Communicating process flows clearly to stakeholders and teams

Module 3: Improvement and Re-engineering Approaches

• Lean and Six Sigma methods for improving business processes
• Applying re-engineering: what it is, patterns of re-design, simplification and value-added analysis
• Turning these methods into actionable, continuous improvement plans

Module 4: Getting to the Real Problem — Root Cause Analysis

• Principles of root cause analysis and how it identifies the underlying causes of inefficiency
• Structured problem-solving techniques for resolving operational challenges
• Improving decision-making in process management through better diagnosis

Module 5: Automating and Digitising Processes

• Integrating automation tools to improve process efficiency and accuracy
• Aligning technology-driven processes with organisational objectives
• The role of software solutions in supporting process improvement initiatives

Module 6: Measuring, Monitoring and Sustaining Improvement

• Developing performance metrics and KPIs to evaluate process effectiveness
• Monitoring processes regularly to maintain consistency and continuous improvement
• Adjusting processes based on performance data to secure long-term results